Network Control Lead

Severn Trent; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading water utility provider in the UK is seeking a Network Control Lead to manage a team responsible for the operational control of wastewater networks. This role includes overseeing alarm handling processes, managing team performance, and ensuring compliance with environmental regulations. The ideal candidate will have experience in incident management and team leadership. Competitive salary and benefits include an annual bonus scheme, a leading pension scheme, and dedicated training opportunities.

Benefits

Competitive salary

28 days holiday + bank holidays

Annual bonus scheme of up to £2,250

Leading pension scheme

Discounted shares in the company

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Experience in managing operational control centre teams for wastewater networks.
• Strong communication skills to liaise with team managers and agencies.
• Ability to analyze incidents and implement improvements.

Responsibilities

• Oversee alarm handling processes for pollution investigations.
• Manage Waste Network control team and identify areas for improvement.
• Conduct pollution reporting and support root cause analysis.
• Develop incident response and support logistics for operational events.

Job description

We have an amazing opportunity for you to join us as a Network Control Lead! Within this role you will be working as part of the wider Network Control teams that manage ST's network 24/7. You will be responsible for the management of a team of 24/7 Waste Controllers, Waste Telemetry Technicians and Waste Infra Technical Experts, building strong operational links with Waste Water teams. In this role as a Waste Network Control Lead you will be responsible for managing the operational control centre teams for reactive and planned activities on the wastewater networks for infra and non-infra. This includes the tanker and logistics plans, incident response, pollution reporting and alarm handling. Finally, the role is also responsible for incident management, taking the lead on operational events before escalating to more senior positions for support in response to issues across the network.

Key Responsibilities

• Oversee EDM alarm handling processes to ensure all potential pollutions are investigated & act as an escalation point for Waste Network Control.
• Oversee and manage the Waste Network control team including onboarding activities and identify improvements required to deliver a cost‑effective and efficient waste alarm handling model.
• Be a point of contact for all pollution reporting / burst rising main queries and support pollution root cause analysis.
• Build strong rapport and establish and maintain a great working relationship with team managers across Waste Networks and Waste Water Recycling teams.
• Hold field teams to account for reporting pollution impact assessments back to the Waste Controller, to ensure compliance to Environment Agency reporting SLAs.
• Act as an escalation point between the WPO (Workforce Planning and Optimisation) and Waste Networks around resource requirements.
• Develop a close working relationship with the WNRT (Waste Network Response Team) to develop incident response and support logistics requirements & own the tanker plan, compile relevant management information and undertake analysis to assess performance, drive time to report pollution performance and implement improvement initiatives.
• Liaise with COSC and their forecast demand (resources and SLA determination levels).
• Responsible for continuous improvement on site contingency plans.
• Responsible for EA liaison for Network Control.
• Responsible for capturing costs during events for post review analysis.
• Play an active part in the wider Control Centre improvement plan in conjunction with the wider Control Centre Management Team – flexing teams and workload between reactive and planned activity when needs must.
• Responsible for ensuring the team are managing tanker resources effectively to minimise risk to environment whilst also considering cost and resource implications.

24 hours a day, 365 days a year we serve 4.8 million households and businesses across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

Benefits

• Salary: Competitive
• 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year