Neighbourhood Team Leader (RP0149)

Welwyn Hatfield Borough Council; United Kingdom; Hybrid; GBP 45,000 - 49,000; Full time

Job summary

A local government council in the United Kingdom is seeking a passionate Neighbourhood Team Leader for a fixed-term contract, primarily overseeing tenancy services and leading a supportive team. The ideal candidate will have relevant housing experience, exceptional leadership skills, and excellent communication abilities. This role offers flexibility and a range of benefits, contributing to a rewarding work environment.

Benefits

Flexible working

Health and wellbeing events

Cycle to work scheme

Local sport provider discount

Generous annual leave

Local government pension scheme

Qualifications

• Experience in tenancy or housing management role.
• Ability to coach and motivate staff.
• Strong communication skills to liaise with the public.

Responsibilities

• Oversee the delivery of tenancy services.
• Manage operational aspects of neighbourhood and estate management.
• Provide leadership to Neighbourhood Officers.

Skills

Leadership skills

Communication

Customer care

Housing knowledge

Job description

Neighbourhood Team LeaderFixed term contract until 31 March 202618.5 hours per week (hybrid working)Starting salary £45,647 pro rata with progression to £48,879 pro rata through annual increments subject to satisfactory serviceAre you a passionate housing professional who wants to make a real difference to our tenant’s lives?We are looking for an exceptional TeamLeaderto join our Neighbourhoods team.This exciting role involves overseeing the delivery of tenancy services.This includes managing operational aspects of neighbourhood and estate management to enhance communities, resolving complex tenancy management cases, developing services, and ensuring that we meet our corporate priorities and performance indicators.The role also involves providing leadership to a team of Neighbourhood Officers to ensure outstanding service delivery, managing performance, and motivating and developing staff.We are looking for anenthusiasticleaderwho has:Experience of delivering in a tenancy or housing management role or relevant housing related area.Up to date housing knowledge.Strong leadership skills with the ability to set clear objectives, manage performance, motivate, and coach staff.Excellent communicator and able to collaborate and foster effective partnerships.Excellent customer care.The Neighbourhood team is very friendly and supportive and working at Welwyn Hatfield Borough Council is a rewarding experience. We look forward to receiving your application.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post. You will also need a full driving licence and access to a car.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this postWe offer an attractive working environment in the heart of Welwyn Garden City, with close transport links and amenities. We offer flexible working for that work life balance, health and wellbeing events, cycle to work scheme and a discount for a local sport provider. We provide generous annual leave and the local government pension scheme. We have a training and development programme that we help you learn the skills that matter. Our full list of benefits can be found hereMy Rewards – CareerOur CORE values guide everything we do – Collaborative, Open, Responsible, Excellent.We do not offer sponsorship for employment in the UK.Closing date for applications is 16 November 2025.Remote assessments will be held on 20 November 2025.Face to face interviews will be held on 24 November 2025.

**Keywords**

Housing, Neighbourhoods, Tenancy, Team, Leader, Communities, Hybrid, Hertfordshire, Enforcement, Social Housing, Customer, Service, Support, Tenants.