Neighbourhood Officer (12 months FTC)

Vivid Housing; Remote; GBP 40,000 - 47,000; Full time

Job summary

A social housing organization in Basingstoke is seeking a neighbourhood officer to be the main contact for customers. The role involves handling tenancy conditions, health and safety matters, and making referrals for additional support. Candidates should demonstrate strong customer focus and resilience, with a full UK driving license and vehicle access necessary. This full-time position offers a salary of £40,332 along with various benefits including a bonus scheme and private medical insurance.

Benefits

26 days holiday plus bank holidays

Productivity-related bonus scheme

Generous pension contributions

Life assurance

Private medical insurance

Qualifications

• Experience working with the public in face-to-face interactions.
• Understanding of the social housing sector is an advantage.
• Full UK driving licence and access to a vehicle for business use.

Responsibilities

• Act as the main contact for customers regarding tenancy issues.
• Support health and safety matters in the community.
• Assess customer needs and make referrals to support teams.
• Travel to cover assigned areas as needed.

Skills

Strong customer focus

Confidence in handling challenging customers

Experience in public services

Resilience

Assertiveness

Job description

Role Overview

As a neighbourhood officer, you'll be the main contact for your customers within your patch. As their go‑to person, they can talk to you about a range of matters in relation to their tenancy conditions, health and safety issues, rent/service charges, repairs and more.

The overall aim of this role is to help create attractive, safe and sustainable communities for our customers to live in. As part of this, you'll make sure we offer them good quality and "value for money" services.

You'll soon get to know and understand who our customers are and be able to identify the support they may need to keep their tenancies. You'll also recognise when you'll need to make referrals to the tenancy support team, so that things are put in place for customers to keep & maintain their tenancies.

As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid. While you'll have a designated patch, all neighbourhood officers are expected to occasionally provide cover/support to other areas when needed.

Key Responsibilities

• Act as the main contact for customers within your patch, handling tenancy conditions, rent/service charges, repairs and more.
• Provide support for health and safety matters, ensuring safe and sustainable living environments.
• Identify and assess the support customers may need to maintain their tenancies.
• Make referrals to the tenancy support team when required.
• Travel to cover your patch and provide support to other areas as needed.

Qualifications & Experience

• Strong customer focus with the confidence to handle challenging customers and neighbour disputes.
• Demonstrable experience of working with the general public face-to-face, or in a public services environment.
• Awareness/understanding of the social housing sector; experience in housing management/law is an advantage.
• Resilience, assertiveness and the ability to work under pressure.
• A full UK driving licence and access to a vehicle for business use.

Position Details

• £40,332 + discretionary bonus
• 12‑month fixed term contract, full time (37 hours a week)
• Remote working role based out of the Basingstoke office, predominantly covering the Waverley area (including Godalming, Farnham and Haslemere).

Benefits

• 26 days holiday (plus bank holidays) pro‑rata, with the opportunity to buy or sell annual leave.
• A productivity‑related bonus scheme to enhance your take‑home.
• A generous contributory pension of 6%. We will match employee contributions between 7% and 10%.
• Life assurance paid at 3 times annual salary.
• Private medical insurance.

Culture & Development

We're VIVID! – We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people.