Neighbourhood Officer

Blue Octopus Recruitment Ltd; London; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading housing provider in London is seeking a Neighbourhood Officer to enhance community safety and customer service. Responsibilities include property inspections, welfare checks, and maintaining regulatory compliance. Ideal candidates will have experience in housing and strong communication skills. This role offers an engaging environment within a supportive team, contributing to the wellbeing of local communities.

Benefits

Excellent pension scheme

Generous holiday allowance

Life assurance

Flexible benefits platform

Support for learning and career development

Hybrid working options

Qualifications

• Proven experience within a site-based Neighbourhood or Housing position.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Undertake property inspections to ensure adherence to regulatory requirements.
• Complete welfare checks and produce risk assessments.
• Provide a proactive front-line service to customers.

Skills

Experience in Neighbourhood or Housing position

Organisational and time-management skills

Communication and interpersonal skills

Attention to detail

Problem-solving skills

Job description

Overview

Neighbourhood Officer
Location: Lambeth
Up to £37,000

Hyde is looking for a Neighbourhood Officer to join our collaborative and values-driven team. This is a fantastic opportunity to make a direct impact on our customers’ lives by creating safe, supportive, and thriving neighbourhoods.

As a Neighbourhood Officer at Hyde, you will play a vital role in improving customer service, building safety, and enhancing the quality of our communities. You will work closely with residents and partners to ensure homes are well maintained, secure, and compliant with legal and regulatory standards.

Key Duties

• Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.
• Complete welfare and vulnerability checks with customers and produce person-centred risk assessments where applicable.
• Provide a proactive front-line service to customers.
• Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.
• Deliver operational tasks under fire safety and building safety legislation across in-scope buildings.
• Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.
• Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, and building codes.
• Maintain accurate records, documentation, and databases related to property management activities.
• Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.

Why Join Hyde?

Hyde is part of the Hyde Group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Neighbourhood Officer we’re seeking someone who can bring:

• Proven experience within a site-based Neighbourhood or Housing position.
• Strong organisational and time-management skills to effectively prioritise tasks and meet deadlines.
• Excellent communication and interpersonal skills for effective stakeholder engagement.
• Attention to detail and the ability to maintain accurate documentation.
• Problem-solving skills to address maintenance and tenancy issues.

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.