Neighbourhood Officer

Peaks & Plains Housing Trust; England; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A housing provider in England seeks a Neighbourhood Officer to manage tenancy issues and support vulnerable customers. The ideal candidate will have a solid understanding of housing law and experience in a customer-focused environment. This full-time position offers annual salary ranging between £30,001 and £35,000, along with flexible working, a great pension scheme, and numerous employee benefits.

Benefits

28 days holiday plus bank holidays

Extra day off for birthday

Health cash plan

Flexible working hours

Continuous training and development

Supportive work environment

Qualifications

• Working knowledge of housing law.
• Experience managing tenancy management issues.
• Comfortable in a target-driven environment.

Responsibilities

• Manage a wide range of tenancy management issues.
• Support customers to ensure they can sustain their tenancy.
• Reduce tenancy breaches by managing tenancy terms.

Skills

Knowledge of housing law

Experience with vulnerable customers

Facilitating multi-agency meetings

Customer-focused environment experience

Job description

Closing date: Thursday 13th December 2025

Interviews will be held week commencing Monday 15th December 2025

We are a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding area, with plans to build more homes, regenerate local areas and invest in providing housing to those in need and aim to be a great landlord for our customers.

A fantastic opportunity has arisen for a Neighbourhood Officer to join our Neighbourhoods Team. You will contribute to sustainable communities through managing a wide range of tenancy management issues and the efficient letting of empty properties, helping to improve lives.

The role holder will apply effective case management to support and signpost customers to ensure they can sustain their addition. They will manage the customer's tenancy in accordance with tenancy terms to reduce tenancy breaches and, where necessary, provide tenancy warnings.

To succeed you’ll have a working knowledge of housing law with experience of working with challenging and vulnerable customers in a face‑to‑face, customer‑focused environment. You will also have experience of facilitating multi‑agency meetings with partners and will be comfortable working in a target‑driven environment.

We can offer you:

• A minimum of 28 days holiday per year (plus bank holidays).
• An extra day off for your birthday.
• A great pension scheme that's designed to suit your needs.
• Flexible working hours and a mix of office and home working.
• A focus on your health and wellbeing, including access to our Health Cash Plan offering a variety of benefits and discounts.
• Continuous training and development opportunities to help you reach your career goals.
• A supportive award‑winning office environment with a friendly team.

Benefits

• Health cash plan
• Training on the job
• Discounts and cashback on big brands

If you want to know about more benefits please click here.

Equality Diversity and Inclusion

We are committed to equality, diversity and inclusion and we seek to attract and retain talented people from a diverse range of backgrounds and communities to bring different perspectives and ideas to benefit the organisation and its customers.

We promote an inclusive environment in which our staff can thrive and feel that they belong.

We welcome and encourage applications from people of all backgrounds and will support any reasonable adjustments needed during the recruitment process.

About us

We manage over 5000 homes across East Cheshire and the High Peak and we exist to work together to provide safe homes & thriving communities by playing a part in addressing local housing need.

Working together to provide safe homes and thriving communities.

Key Skills

• Abinitio
• Computer Programming
• Cost Estimation
• Creative Production
• Autocad
• Channel Sales

Employment Type: Full‑Time

Experience: Years

Vacancy: 1

Yearly Salary: £30,001 - £35,000