Neighbourhood Manager

Gloucester City Homes; Gloucester; On-site; GBP 19,000 - 37,000; Full time

Job summary

A leading housing organization in the United Kingdom is seeking a Neighbourhood Manager to provide high-quality, customer-focused housing management services. The role involves managing tenancy matters, conducting welfare checks, and collaborating with a multidisciplinary team to enhance customer experiences. Ideal candidates will possess a Level 3 Diploma in Housing Practice and have extensive knowledge of housing law and tenant engagement. Competitive salary offered with potential for both full-time and part-time positions.

Qualifications

• Proven experience in delivering statutory housing services.
• In-depth knowledge of Housing Law and social housing applications.
• Understanding of health and safety law related to neighbourhood management.

Responsibilities

• Manage tenancy and neighbourhood matters including complex cases.
• Conduct neighbourhood inspections and welfare checks.
• Collaborate with a multi-disciplinary team to improve customer experience.

Skills

Customer relationship management

Problem-solving

Communication

Analytical skills

Education

Level 3 Diploma in Housing Practice

Job description

Permanent, Full Time (37 hours) - £36,305 per annum

Permanent, Part Time (20 hours) - £19,624.20 per annum

At GCH, we're more than just a housing provider - we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucester and surrounding areas

We are seeking a Neighbourhood Manager to deliver a high-quality, customer-focused housing management service across General Needs, Independent Living and, where required, market rent homes. Acting as a customer advocate, you will build strong, positive relationships, take ownership of customer issues, and ensure excellent outcomes across key customer journeys.

Working as part of a multi-disciplinary patch team, you will understand the needs and priorities of your neighbourhoods, collaborating with colleagues and partners to improve customer experience and tenant engagement. You will be approachable and accessible, keeping customers informed and supported throughout their tenancy.

You will manage a wide range of tenancy and neighbourhood matters, including complex tenancy cases (such as mutual exchanges, successions, tenancy breaches and voids), ASB and neighbour disputes, safeguarding concerns, and enforcement or legal action where appropriate, including court attendance. You will also carry out neighbourhood inspections, welfare checks and home visits to ensure properties and estates are safe, well-maintained and compliant, identifying support needs and signposting to appropriate services to sustain tenancies.

We’d like you to…

• Hold a relevant technical housing qualification, such as a Level 3 Diploma in Housing Practice.
• Demonstrate proven experience in the delivery of statutory housing servicesli>
• Have experience in collating, analysing, and presenting customer information, and effectively sharing insights with the patch team.
• Possess a thorough and up-to-date knowledge of Housing Law and its application within social housing, including experience of enforcement action.
• Demonstrate comprehensive knowledge ASB legislation, best practice, and its implications for tenants and housing organisations.
• Have a strong understanding of housing and property management, particularly in relation to tenancy, estate, and contract management.
• Maintain a sound understanding of health and safety law, practices, and compliance requirements as they relate to neighbourhood management.

Closing Date: 16th January 2026.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date