Neighbourhood Coach - Cheltenham, Gloucestershire

Bromford; Stoke Orchard; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing association in the UK is seeking a Neighbourhood Coach to manage a designated patch of homes. You will ensure properties are well-maintained, support customers, and build relationships within the community. This hybrid role requires a full driving licence and offers 37.5 hours of work per week. Ideal candidates have customer service experience, strong communication skills, and a resilient nature. Apply by Sunday, 28 December 2025 to join this initiative and contribute positively to the lives of others.

Qualifications

• Experience in a customer-facing role, ideally in housing management.
• Ability to manage a busy and varied workload.
• Strong capacity for empathy in difficult conversations.

Responsibilities

• Manage tenancy sign ups and changes.
• Address anti-social behaviour and safeguarding issues.
• Build positive community relationships to enhance customer lives.

Skills

Customer service experience

Strong communication skills

Resilience

Influencing skills

Negotiation skills

Relationship building

Job description

Overview

Operational patch: Bourton-on-the-Water (GL54 2HE), and the surrounding area
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Hybrid - a mix of working from home and office
Other requirements: Full driving licence and access to a vehicle
Closing Date: Sunday 28 December 2025.

About the Role

This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you’ll independently manage a patch of around two hundred homes including, new build homes, flats, and some older more traditional properties including flats. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.

Key Responsibilities

Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary. You’ll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers' lives.

Working closely with our maintenance and lettings teams, you’ll effectively allocate empty homes and manage customers’ expectations regarding repairs, as well as escalate property maintenance issues.

What We’re Looking For

To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism.

This position is subject to a enhanced DBS check. Regular home working is available. You will be someone who:

• Has experience working in a customer facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient – who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first-rate influencing, negotiating and relationship building skills
• Will be a great ambassador for Bromford
• Has access to a vehicle and a full driving licence.

Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.

If you’re ready to make a difference and grow your career with us, apply today!

The closing date is Sunday 28 December. Interviews will take place on Monday 12 January 2026 at our Shannon Way office, Tewkesbury.