Neighbourhood Coach

Bromford; Cheltenham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading housing association seeks a Neighbourhood Coach to manage a portfolio of properties from Bourton-on-the-Water. Your role includes maintaining properties, supporting vulnerable customers, and addressing community issues. Strong communication and customer service skills are essential. The position offers a hybrid working model and a full-time contract, with a focus on building meaningful relationships in the community. The closing date for applications is December 28, 2025.

Qualifications

• Experience in housing management or similar customer-facing roles.
• Demonstrates resilience in challenging situations.
• Strong communication and relationship-building skills.

Responsibilities

• Manage a patch of homes and ensure their maintenance.
• Address anti-social behavior and safeguard tenants.
• Allocate empty homes and manage repair expectations.

Skills

Customer service experience

Resilience

Communication skills

Coaching ability

Negotiation skills

Job description

The vacancy

Operational patch : Bourton-on-the-Water (GL54 2HE), and the surrounding area

Contract : Full-time, Permanent

Hours : 37.5 per week (Monday-Friday)

Workstyle : Hybrid - a mix of working from home and office

Other requirements : Full driving licence and access to a vehicle

Closing Date : Sunday 28 December 2025.

About the Role :

This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you'll independently manage a patch of around two hundred homes including, new build homes, flats, and some older more traditional properties including flats. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.

Key Responsibilities :

Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary. You'll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers' lives.

Working closely with our maintenance and lettings teams, you'll effectively allocate empty homes and manage customers' expectations regarding repairs, as well as elevate property maintenance issues.

What We're Looking For :

To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism.

This position is subject to an enhanced DBS check. Regular home working is available.

You will be someone who :

• Has experience working in a customer facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient - who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first-rate influencing, negotiating and relationship building skills
• Will be a great ambassador for Bromford
• Has access to a vehicle and a full driving licence.

Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.

If you're ready to make a difference and grow your career with us, apply today!

The closing date is Sunday 28 December. Interviews will take place on Monday 12 January 2026 at our Shannon Way office, Tewkesbury.

About us

We're part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest : we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we're only just getting started.

Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future.

With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/).

We're a place for people determined to make a difference.

Bromford. A place to make your own.

Diversity Statement

We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified

Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.