NEC Application Analyst

We build homes for sale or rent across the country; Greater London; Hybrid; GBP 47,000 - 56,000; Full time

Job summary

A leading UK housing association is seeking an NEC Application Analyst to join their Business Applications Team. The successful candidate will provide second-line support for NEC Housing software, ensuring optimal performance and collaboration with the IT Service Desk and stakeholders. Candidates should have proven experience in NEC Housing implementations, strong technical skills, and excellent communication abilities. This permanent, full-time role offers a competitive salary, hybrid working options, and a range of benefits.

Benefits

Excellent pension plan

28 days Annual Leave

Employee Assistance Programme

Lifestyle benefits

Volunteering paid days

Qualifications

• Proven experience in implementing or supporting NEC Housing software.
• Strong technical understanding of NEC Housing applications and business processes.
• Excellent customer-focused skills with the ability to explain technical issues.

Responsibilities

• Provide second-line support for NEC Housing applications.
• Work closely with suppliers to manage third-line incidents.
• Monitor release and upgrade schedules for NEC Housing software.

Skills

NEC Housing applications

Applications Management & Support

ITIL principles

Microsoft operating environment

Excellent communication skills

Education

Formal qualifications in ITIL Foundation

Tools

SQL

.NET

Microsoft SQL Server

Visio

Job description

Title: NEC Application Analyst

Contract Type : Permanent Full-Tine 35 hours

Salary: 55270 per annum (London weighted salary) or 47920 per annum (Regional salary) dependant on experience

Grade: 10

Reporting Office : London Stratford or Manchester Trafford

Persona: Agile Worker : 20% - 40% of contractual hours to be worked from reporting office / working location (hybrid working)

Closing Date: 15th October 2025

Interview Dates: 20th 21st 22ndand 23rd October 2025

Please click here for the role profile NEC Application Analyst Role

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join ourBusiness Applications Team at L&Q :

We have an exciting opportunity! L&Q is seeking an Application Support Analyst with hands-on experience in NEC Housing implementations and support. This is a pivotal time as our Business Applications team is delivering a new Target Operating Model alongside the transformation and re-platforming of our legacy applications. We continuously invest grow and innovate to provide an outstanding service to our residents.

As an Application Support Analyst you will take ownership of the NEC Housing software portfolio ensuring the system is performant fully supported and always meets business needs. You will report to the Lead Applications Support Analyst and collaborate closely with our IT Service Desk in-house squads Product Owners and suppliers.

If this sounds like you we would love for you to apply!

Your impact in the role

• Provide second-line support for NEC Housing applications escalating to suppliers or in-house squads for third-line support where necessary.
• Participate in out-of-hours support as part of a standby rota.
• Work closely with suppliers to manage and resolve third-line incidents and ensure delivery against SLA.
• Monitor release and upgrade schedules ensuring NEC Housing software is maintained on supported versions and platforms and coordinate with teams to prevent conflicts.
• Maintain a register of contracts renewals and procurements ensuring timely action.
• Act as the SME for NEC Housing software advising both technical and business colleagues.
• Build strong working relationships with Business Stakeholders and Suppliers to ensure smooth operations.
• Take ownership of priority incidents ensuring they are resolved efficiently.
• Contribute to internal and external service reviews and maintain the application roadmap.
• Apply proactive problem-solving skills identifying potential issues before they arise and documenting solutions effectively.
• Demonstrate strong documentation skills capturing processes configurations and troubleshooting guidance for future reference.
• Understand housing services workflows and translate business requirements into system configurations within NEC Housing software.

What you'll bring

• Proven experience in implementing or supporting NEC Housing software within Housing Associations or Local Authorities.
• Strong technical understanding of NEC Housing applications their modules integrations and business processes.
• Experience in Applications Management & Support ideally in a medium-to-large IT organisation.
• Knowledge of ITIL principles; formal qualifications at Foundation level are desirable.
• Excellent customer-focused skills with the ability to explain technical issues clearly to non-technical colleagues.
• Strong working knowledge of the Microsoft operating environment and supporting systems.
• Excellent written and verbal communication skills with the ability to consult advise and guide stakeholders.
• Demonstrated proactive problem-solving and documentation skills.
• Clear understanding of housing services workflows and ability to translate business requirements into system configurations.

If you are a problem solvertechnically capable and passionate about delivering exceptional residentservices wed love to hear from you.

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q

Were one of the UKs leading housing associations and developers. We were founded on a simple belief : high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ

Required Experience

IC

Key Skills

• Databases
• IT Experience
• Iis
• SQL
• .NET
• Microsoft SQL Server
• Visio
• Epic
• Systems Analysis
• Oracle
• Cerner
• Application Support

Employment Type: Full-Time

Experience: years

Vacancy: 1