NCL Change Management Business Change Facilitator

NHS; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Greater London seeks a Business Change Facilitator to support GP Practices in implementing sustainable changes that improve patient care. This hybrid role involves working closely with clinical and administrative teams to drive quality improvement initiatives. Candidates should have experience in NHS practices, strong communication skills, and a formal qualification in project management. The position offers a salary of £31,945 annually, with no sponsorship for work visas.

Qualifications

• Experience within NHS primary care or a comparable healthcare setting.
• Knowledge of change management and QI methodologies.
• Competency with data analysis tools.

Responsibilities

• Support practices to assess readiness for change.
• Facilitate new models of care and operational processes.
• Deliver improvement sessions and coaching.

Skills

Experience supporting change or improvement within NHS primary care

Strong understanding of general practice operations

Excellent facilitation and communication skills

Ability to analyze data

Knowledge of change management methodologies

Education

Formal qualification in project or change management

Tools

Microsoft 365

Power BI

Excel

Job description

NCL Change Management Business Change Facilitator

Barnet Federated GPs is collaborating with Haringey GP Federation to provide the NCL General Practice Change Management Contract.

A new and exciting hybrid role working across North Central London (Barnet, Camden, Enfield, Haringey & Islington) working with individual GP Practices, and potentially PCNs, across NCL to provide hands‑on change management, quality improvement expertise and capacity to make change happen.

You will support practices to make meaningful changes to their operating models and ways of working to deliver sustainable improvements to the functioning of the practice and improved services and care for patients. The staff involved in the service will be a mix of clinicians and non‑clinical staff with Quality Improvement experience who have a good blend of technical, interpersonal, and organisational skills, understanding of and credibility with general practice.

Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas.

Main duties of the job

The Business Change Facilitator will support the implementation of the NCL General Practice Change Management Support Programme at the borough and practice level.

They will work directly with GP Practices and Primary Care Networks (PCNs) to help teams design, implement, and sustain improvements in access, long‑term condition management, and digital transformation.

The role combines hands‑on facilitation, data‑led improvement, and change management coaching to help practices embed the Modern General Practice Model and deliver measurable improvements in care and efficiency.

The postholder will be part of a team of Business Change Facilitators and work closely with Borough Clinical Leads, Change Theme Leads, and the central PMO to ensure alignment, consistency, and quality across all five boroughs.

About us

Barnet Federated GPs is collaborating with Haringey GP Federation to provide the NCL General Practice Change Management Contract.

Barnet Federated GPs is a rapidly growing GP Federation whose shareholders include all 48 practices in Barnet, covering over 425,000 patients. Within this, we are divided into 8 Primary Care Networks (PCNs), each with its own leadership structure. Barnet Federated GPs is made up of a small, office‑based team along with some clinical and non‑clinical staff whom we employ on behalf of the PCNs. We currently have an enthusiastic and very supportive Board of Directors leading Barnet Federated GPs who are focused on supporting and sustaining Primary Care in the London Borough of Barnet.

Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas.

Job responsibilities

Support practices and PCNs to assess readiness for change, identify priorities, and co‑design improvement plans.

Facilitate adoption of new models of care and operational processes (Access, LTC, and Digital First).

Deliver one‑to‑one and group‑based improvement sessions, including workflow reviews and team coaching.

Capture learning and case studies to inform borough and NCL‑wide playbooks.

Support practices to use data (e.g., access, LTC dashboards, patient feedback) to identify improvement opportunities and monitor outcomes.

Build strong working relationships with GPs, Practice Managers, and Administrative Teams and other practitioners, to drive and support improvements to business processes for practices within North Central London.

Maintain accurate records of practice engagement, interventions, and progress against agreed milestones.

Contribute to borough‑level delivery reports, dashboards, and RAID logs.

Support training and development sessions for practice teams on QI tools, change management techniques, and digital adoption.

Support the collation of evidence for reporting to the Joint Operational Group (JOG) and ICB.

Mentor staff in using practical QI tools such as process mapping, root cause analysis, and driver diagrams.

Person Specification

Experience

• Experience supporting change or improvement within NHS primary care or a comparable healthcare setting.
• Strong understanding of general practice operations, workflows, and challenges.
• Knowledge of change management and QI methodologies (e.g. PDSA, Lean, Kotter).
• Excellent facilitation, communication, and interpersonal skills.
• Ability to analyse data and translate findings into actionable improvement plans.
• Experience in delivering improvement coaching, workshops, or practice support.
• Competent with Microsoft 365 and data tools (Excel, Power BI, etc.).
• Experience working within a GP Federation, PCN, or ICB environment.
• Knowledge of the Modern General Practice Model or LTC Locally Commissioned Services.
• Formal qualification or training in project, programme, or change management (e.g. PRINCE2, ILM, Lean).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£31,945 a year (£39,931 pro rata at 0.8 FTE)