National Scheduling and Account Manager

Government Recruitment Service; Grantham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK government agency in Grantham is seeking a candidate for a strategic role in vehicle testing services. You will lead frontline teams and ensure high-quality delivery by interpreting data, managing relationships with stakeholders, and actively promoting continuous improvements. Candidates should have relevant experience in change management and excellent communication skills. This role offers substantial benefits, including generous leave and pension contributions.

Benefits

Employer pension contribution of 28.97%

25 days annual leave, increasing with service

Flexible working options for work-life balance

Qualifications

• Experience of delivering change initiatives.
• Ability to build and maintain effective working relationships.
• Strong analytical skills for insight into trends and risks.

Responsibilities

• Interpret monitoring information and industry intelligence.
• Provide reporting and insight to senior stakeholders.
• Act as Operational lead for service delivery liaison.

Skills

Excellent communication skills

Stakeholder engagement

Change management experience

Job description

The Hayes position will be based at Yeading.

The Stockport position will be based at Bredbury.

The Dartford position will be based at Erith.

The Norwich position will be based at Kings Lynn.

The Worthing position will be based at Lancing.

Can you build and maintain effective working relationships with a wide range of stakeholders at all levels?

Do you have experience of delivering change, including experience of engaging staff and teams?

Have you got excellent communication and report writing skills?

If so, we’d love to hear from you!

The DVSA are about keeping Britain Moving Safely & Sustainably and is investing heavily in technology and people, in what is a changing transport landscape. The role holder will act as senior user / owner for strategic projects that impact on vehicle testing services.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA.

Join us in shaping the future of vehicle testing. In this role, you’ll lead frontline teams, build strong relationships with customers and industry partners, and represent DVSA across the sector. You’ll champion high‑quality, efficient testing services while using data and insight to spot opportunities for improvement. Working closely with Strategy, Policy and senior leaders, you’ll help develop and enhance our services, using feedback and collaboration to drive continuous improvement and deliver an outstanding experience for our customers.

Your responsibilities will include, but aren’t limited to:

• Interpret monitoring information (MI), analysis and industry intelligence to gain insight into trends, risks and opportunities relating to Vehicle testing and approvals, and enable accurate development of services.
• Provide regular reporting and insight to senior internal stakeholders, for example on resource planning, and customer satisfaction.
• Act as the Operational lead for liaison with industry on service delivery and quality standards.
• Work with Policy and Industry as the Service lead to help set standards, quality expectations, and service expectations for Vehicle testing & Approvals.
• Lead account management and scheduling teams, ensuring high performance and the delivery of objectives.
• Develop collaborative working relationships with internal stakeholders including Operational Teams, Customer Insight, Stakeholder Management, Change Management, Finance and HR – to Facilitate the resolution of complex complaints arising from the service providers nationally.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.