National Retail Operations Coordinator

Acapella Recruitment; West Midlands Combined Authority; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A retail operations company is seeking a National Retail Operations Coordinator. This role involves coordinating retail initiatives and providing operational support across their stores nationwide. Candidates should have 2-5 years of retail operations experience and strong communication skills. The position requires frequent travel and teamwork in a dynamic environment.

Benefits

Opportunities for career development

Supportive team environment

Dynamic national brand

Qualifications

• 2-5 years of experience in retail operations, project coordination, or a multi-store support role.
• Strong understanding of retail store processes and operational best practices.
• Ability to manage multiple projects and deadlines in a fast-paced environment.

Responsibilities

• Coordinate the rollout of national retail initiatives and store communications.
• Support store teams and field leadership with tools and resources.
• Analyse store performance metrics and operational KPIs.

Skills

Retail operations

Project coordination

Communication skills

Problem-solving skills

Microsoft Office proficiency

Tools

Microsoft Excel

POS systems

ERP systems

Job description

Overview

Job Title: National Retail Operations Coordinator

Location: Head Office located in Stafford

Employment Type: Full-Time

Department: Retail Operations

Reports To: National Retail Manager

Salary: Competitive starting Salary, commensurate with experience plus travel expenses, accommodation and meal allowances during trips.

About the company

Our client is passionate about delivering an exceptional retail experience across every one of their stores nationwide. As a growing leader in the Motability industry, they are committed to operational excellence, innovation, and empowering their store teams to succeed.

About the Role

As their National Retail Operations Coordinator, you will be the go-to person for operational communication, project coordination, and process improvement across their national retail footprint. Working closely with internal teams and store leaders, you'll help roll out initiatives, ensure compliance with brand standards, and provide critical support that enables their stores to perform at their best. The role will involve frequent nationwide travel and extended periods away from home.

This is a fast-paced, high-impact role for someone who thrives in a collaborative environment and has a passion for retail operations.

Key Responsibilities

• Coordinate the rollout of national retail initiatives, process changes, and store communications.
• Support store teams and field leadership with tools, resources, and day-to-day operational guidance.
• Maintain and distribute operational documentation, calendars, and project updates.
• Analyse store performance metrics and operational KPIs to support data-driven decision making.
• Partner with cross-functional teams (e.g., Merchandising, Marketing, HR, IT) to ensure flawless execution of campaigns and programs at the store level.
• Assist with store openings, remodels, relocations, and closures.
• Help troubleshoot operational issues and identify opportunities for improvement.
• Ensure consistency and compliance with brand standards, SOPs, and company policies.

What You'll need to Bring

• 2-5 years of experience in retail operations, project coordination, or a multi-store support role.
• Strong understanding of retail store processes and operational best practices.
• Exceptional communication, organization, and problem-solving skills.
• Proficiency in Microsoft Office (especially Excel, PowerPoint) and retail systems (e.g., POS, ERP, task management tools).
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• A collaborative mindset and a proactive, solutions-focused attitude.

Why Join The Company?

• Be part of a dynamic and fast-growing national brand.
• Work with a passionate, supportive team that values innovation and continuous improvement.
• Opportunities for career development and growth across our retail network.

Ready to Apply?

If you're excited to play a vital role in elevating retail operations on a national scale, our client would love to hear from you!

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