National Key Account Manager

Metro Bank Plc; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading financial institution is looking for a National Key Account Manager to oversee the growth of the mortgage business within the intermediary market. The role involves managing existing distribution partners, identifying new partnerships, and ensuring compliance in service delivery. Candidates should have extensive knowledge of the intermediary mortgage sector and excellent relationship management skills. Enjoy competitive compensation, bonuses, and a variety of benefits along with opportunities for career growth.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare benefits

Life assurance

Colleague discounts

Qualifications

• Significant experience within the intermediary mortgage sector.
• Understanding of the UK mortgage market.
• High standards in personal performance and task execution.

Responsibilities

• Manage existing intermediary distribution partners nationwide.
• Identify and develop new key partnerships.
• Monitor key account performance and address issues.

Skills

Intermediary mortgage sector knowledge

Business relationship management

Excellent communication skills

Mortgage product knowledge

Policy compliance

Education

CeMap qualification preferred

Job description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Our National Key Account Manager is seen as the face of Metro Bank for our networks, mortgage clubs and national broker firms. You will support the proactive growth, development and positioning of the Mortgage Business within the Intermediary market, whilst ensuring the delivery of AMAZEING service to our partners in a fully compliant way.

What you will do:

• Responsible for the day‑to‑day management and performance of existing intermediary Distribution partners on a nationwide basis.
• Ownership of the Metro Bank brand presence within a number of major networks, Mortgage Clubs and specialist distributors.
• Identify new key partnerships within the specialist market and develop those, where applicable, into new channels of distribution.
• Excellent communication and presentation skills and the ability to influence and manage at senior level of a key relationship.
• Maintain a strong knowledge and awareness of the intricacies of Metro Bank’s specialist mortgage products and services, alongside that of the wider UK mortgage market, whilst seeking out opportunities to further develop the Bank’s proposition.
• Work collaboratively within the business building successful relationships with the BDM team, MOPs, Underwriting, Legal, as well as Marketing and Comms Teams.
• Attend, plan, support and deliver key account intermediary events, helping them to position the Metro bank message to their membership.
• Monitor individual key account performance and take action where necessary to assist in the delivery of the agreed plan.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Knowledge and work experience gained within the intermediary mortgage sector.
• Excellent mortgage product and policy knowledge
• Business to Business relationship and management skills gained within the Intermediary Mortgage Market, either as a BDM or a Key Account Manager.
• Comprehensive and detailed knowledge of the intermediary mortgage sector and the wider UK mortgage market.
• Excellent mortgage product and policy insight, including a full understanding of the complexity of the specialist mortgage sector, alongside a strong knowledge of the intermediary market.
• Up to date knowledge of compliance and mortgage regulation.
• High standards of personal performance in the day‑to‑day execution of tasks.
• Preferably CeMap qualified.
• Ability to travel frequently within the UK and stay overnight when required.

Our promise to you…

• We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!

#LI-Loveyourjobatlast #LI-Hybrid #LI-REMOTE