National Account Manager - UK

Joseph Joseph Ltd; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading houseware brand in London is seeking a National Account Manager to manage key customer relationships and drive sustainable growth through effective promotional strategies and new product launches. The ideal candidate should have significant experience in sales, excellent negotiation skills, and a proven track record in business development. This role also offers a competitive salary and hybrid working options.

Benefits

Competitive salary

Performance-related bonus

Pension contribution

Staff discount

Healthcare support

Hybrid working model

Employee wellbeing support

Team recognition scheme

Training and development opportunities

Extra holiday days for long service

Qualifications

• Established experience as a National Account Manager or in a similar sales environment.
• Proven track record of achieving business development and revenue growth.
• Experience with customer account plans and managing budgets.

Responsibilities

• Meet and exceed all KPIs for your customer account portfolio.
• Maintain and grow existing accounts.
• Manage new product launches effectively.
• Devise and execute comprehensive account plans.
• Monitor competitor activity and emerging trends.

Skills

Sales development

Negotiation skills

Analytical skills

Communication skills

Job description

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.

Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

We are looking for a National Account Manager to join the UK team. Reporting to the Sales Director for the UK you will be responsible for managing multiple, key customers through positive relationships to deliver profitable and sustainable growth, launching and driving availability of New Product Development while executing promotional plans for the portfolio.

What you will be doing:

• Meet and exceed all KPIs for your customer account portfolio
• Maintain and grow existing accounts and other selected customers
• Effectively manage all new product launches to drive initial listings and maximise availability and revenue growth
• Devise and execute comprehensive and cost-effective account plans, JBP’s and promotional plans and regularly review with each individual key account
• Monitor and report on competitor activity in the market, identify changes and emerging trends in customer and consumer buying patterns
• Deploy category management principles to ensure fair share of space in-store and online for our core range and NPD
• Collaborate with other internal departments on customer projects to ensure we maximise our return on investment and act as a best-in‑class commercial function
• Complete all specified administration including business plans, reports, promotional proposals, presentations, evaluations and pricing controls
• Enhance the Company profile through undertaking a range of promotional activities to include attendance at relevant trade shows and exhibitions

What we need from you:

• Established experience within a similar sales environment, operating at a National Account Manager level or Buying background
• Proven track record of achieving business development and revenue growth
• Experience of implementing sales plans, developing customer account plans and JBPs and managing budgets
• Excellent communication and negotiation skills with the ability to influence at all levels whilst providing a quality customer orientated approach
• Demonstrate excellent analytical, planning, problem solving, presentation and organisational skills
• Proactive, ambitious and results oriented
• Ability to work effectively both independently and as part of a team
• Occasional travel within the UK

What you will get from us:

• Competitive salary and holiday allowance
• Company performance related bonus
• A pension contribution
>An exclusive staff discount
• 24/7 healthcare appointment support
• Hybrid working – 3 days in office & 2 days from home and flex start/finish times
• External private employee wellbeing support
• Access to Perkbox
• Volunteer days
• Team Recognition scheme
• Training and Development
• Holiday carry-over scheme
• Season-ticket travel loan
• Cycle to work scheme
• Parental Leave support
• Holiday trading (buy/sell) and extra holiday days for long service