Multi Unit Site Leader I, Cleveland, #396

GoPuff; Tees Valley; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading delivery service company in the UK is seeking a Multi Unit Site Leader. This role is fast-paced, focusing on driving operational efficiency across multiple sites. Candidates should possess 5+ years of experience in retail or operations, strong leadership skills, and be willing to travel frequently. The position emphasizes coaching teams to enhance performance and delivering an exceptional customer experience. Comprehensive benefits include health insurance, retirement plans, and employee discounts.

Benefits

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

Employee discount & FAM Membership

Vacation and Sick Time

EAP services

Qualifications

• 5+ years of relevant experience in retail, supply chain, or operations.
• Proven success in leading high-performing teams.
• Willingness to travel at least 90% of the time.

Responsibilities

• Lead local Operation Associates in managing daily operations.
• Coach and develop team members for new roles.
• Track metrics to measure success and improve customer experience.

Skills

Leadership and management of multi-location teams

Analytical skills

Strong communication skills

Organizational skills

Ability to motivate others

Education

Degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or related field

Job description

The Multi Unit Site Leader role is an intense and fast-paced role within goPuff that requires drive, grit, positivity, and enthusiasm.

Join Gopuff as a Multi Unit Site Leader, where you will need to be a self-starting and entrepreneurial strong leader. In this role, you will also lead multiple operation associates across retail and Micro Fulfillment Centers (MFC) to drive development and focus on PNL profitability. As part of the Field operations team, you will report to the Regional Manager and work with capacity planning, supply chain, human resource business partners, retail strategy, merchandising, marketing, finance and pricing teams. Ultimately, the success of these retail stores and/or MFCs rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We recognize that people come from diverse backgrounds and skills and welcome all to apply.

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

You Will:

• Support your team of local Operation Associates in their daily efforts to ensure that we have the proper direction for managing day-to-day operations in a retail and/or MFC environment.
• Coach and develop Operation Associates to continue to improve while preparing them to take on new roles and responsibilities
• Develop a deep bench of talent by focusing on performance management and succession planning
• Track daily/weekly/monthly/quarterly/annual metrics to measure success and develop strategies to improve the experience that we deliver to our customers
• Serve as the liaison between department rollout, local execution and other department leadership partners
• Ensure your sites are operating at appropriate staffing levels and anticipate needs

You Have:

• 5+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management
• Leadership and management experience required of multi-location teams
• Demonstrated ability to lead, develop, manage and retain high performing employees
• Adept at analytical work and the ability to motivate others in a deadline-driven environment
• Strong communication and organization skills
• Must be willing to travel at least 90% of the time
• Degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field preferred.
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.