Multi-Trade Operative

Sanctuary Group; Welwyn Garden City; On-site; GBP 36,000 - 38,000; Full time

Job summary

A not-for-profit organization in Welwyn Garden City is seeking a Multi-Trade Operative to perform in-house repairs and maintenance. Responsibilities include conducting repairs, ensuring compliance with safety regulations, and providing excellent customer service. Candidates should hold NVQ Level 2 qualifications and a valid UK driving license. Competitive pay and a supportive work environment offered.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Cycle to Work scheme

Wellbeing support and tools

Qualifications

• To ensure compliance with Building Safety legislation.
• Bring original certification verifying proof of qualifications.
• Hold a full valid UK driving licence.

Responsibilities

• Carry out repairs to occupied properties.
• Perform construction and maintenance duties.
• Maintain tools and equipment in good condition.
• Respond and resolve complaints and breakdowns.

Skills

NVQ Level 2 in a core subject

Excellent customer service

Communication skills

Ability to prioritise workloads

Education

NVQ Level 2 in core subject

Unvented - G3 Certificate

Water Regulations (WRAS)

Job description

Overview

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Multi-Trade Operative

Welwyn Garden City – covering St Albans, Stevenage, Hemel Hempstead, and Luton areas

£36,095 - £37,994 per year

40 hours per week

Responsibilities

• Carrying out day-to-day repairs to occupied properties, ranging from a leaking tap to changing baths, changing a door handle to hanging a new door. It will also involve preparing void properties for new tenants.
• Carrying out construction, fault fixing and maintenance duties in line with contract specifications
• Ensuring tools and equipment are maintained in good condition
• Respond positively to complaints and breakdowns in service delivery, by resolving problems or set into motion the means of resolution, ensuring customers are kept informed
• Providing accurate and timely information on the progress of works that is easily understood by the customer
• Expected to be part of Out of Hours emergency cover on a rota basis (normally 1 in 10 weeks; enhancement paid)

Skills and experience

• To ensure full compliance with Building Safety legislation, candidates must be qualified to or undertaking NVQ Level 2 in a core subject (carpentry, electrical). If Plumbing Level 3 is required, Unvented - G3 Certificate and Water Regulations (WRAS). As part of the interview process, bring original certification verifying proof of qualifications; copies and CSCS cards will not be accepted
• Excellent customer service and communication skills
• Ability to prioritise workloads, work to deadlines and plan ahead
• Role involves driving on company business; drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

We have developed an attractive employment package focused on wellbeing and flexibility.

What we offer

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks supporting inclusion and colleagues
• £36,095 per annum (rising to £37,994 per annum after 12 months, subject to satisfactory performance)

Additional information

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our talent team will be happy to help you – [e-mail]

We reserve the right, depending on application numbers, to close or extend the closing dates for positions; early application is recommended.

Inclusion is one of our core values. We encourage applications from people from diverse backgrounds to support our mission. We will make adjustments throughout your application process in line with Sanctuary’s Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages applications from diverse backgrounds to support an inclusive environment. We work with the Home Office to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary for a successful application, which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.