Multi-Store Charity Retail Ops Lead

St Lukes Hospice Plymouth; Plymouth; On-site; GBP 41,000; Full time

Job summary

A community-focused charity organization in Plymouth seeks a Retail Operations Manager to oversee retail operations across multiple charity shops. The role requires strong leadership skills, a commercial mindset, and experience in retail operations. You will support cluster managers, drive sales performance, and ensure compliance with guidelines. This is a full-time position offering £40,144 annually, with opportunities for professional development and a positive community impact.

Benefits

Opportunities for professional development

Supportive work environment

Meaningful role contributing to community

Qualifications

• Experience managing multi-site retail operations, preferably in charity retail.
• Strong leadership skills to inspire and support diverse teams.
• Commercially minded with a proven track record of driving sales.
• Excellent communication, organizational, and problem-solving skills.
• Proactive, hands-on approach with willingness to travel.

Responsibilities

• Oversee day-to-day operations across multiple charity shops.
• Lead and support cluster managers, staff, and volunteers.
• Maximise sales and profitability while upholding charitable ethos.
• Analyse performance data and implement strategies for growth.
• Ensure compliance with retail, financial, and health & safety procedures.
• Recruit, train, and develop staff and volunteers.

Skills

Management of multi-site retail operations

Leadership skills

Commercial mindset

Excellent communication

Problem-solving skills

Job description

A community-focused charity organization in Plymouth seeks a Retail Operations Manager to oversee retail operations across multiple charity shops. The role requires strong leadership skills, a commercial mindset, and experience in retail operations. You will support cluster managers, drive sales performance, and ensure compliance with guidelines. This is a full-time position offering £40,144 annually, with opportunities for professional development and a positive community impact.