Multi-Skilled Plumber

The Guinness Partnership; Swindon; On-site; GBP 37,000; Full time

Job summary

A leading housing organization is seeking a Multi Skilled Plumber in Swindon. The role involves delivering high standards in plumbing and providing excellent customer service. Candidates should have a plumbing qualification and a full UK driving license. A competitive salary of £36,838 is offered, along with various benefits including company vehicle and healthcare plans.

Benefits

27 Days Holiday + Bank Holidays

Company vehicle and fuel card

Healthcare Cashback Plan

Pension Contributions – up to 9%

Employee Assistance Programme

Qualifications

• You must have a full UK driving licence.
• Experience in a customer-focused environment, ideally in social housing.
• Ability to undertake out-of-hours callout duties on a rota basis.

Responsibilities

• Deliver high standards of work relevant to plumbing.
• Carry out secondary trade activities to support KPIs.
• Assess risks and ensure health and safety.

Skills

Customer service skills

Ability to work with minimal supervision

Organisational skills

Time management skills

Education

NVQ / City & Guilds Trade Qualification or equivalent

Tools

Basic tools for plumbing

Job description

Overview

Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; places where our residents are proud to live.

About the role

We are looking for a Multi Skilled Plumber to join our team in Swindon, to support with the delivery of responsive repairs. The successful candidate will have excellent customer service skills and the drive to make things possible. This vacancy will cover Swindon and the surrounding areas. This is a full-time, permanent vacancy, working 39 hours per week, and there is a requirement to cover out-of-hours callout on a rota basis, which offers an additional payment.

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced plumber, but you will also have great customer service skills, a willingness to go the extra mile to get the job done.

The successful candidate will live near Swindon to be able to reach our customer locations in a timely manner. You must have a full UK driving licence, and there is a requirement for a basic DBS check, which will be paid for by The Guinness Partnership.

Key Responsibilities

• Deliver high standards of work, relevant to the primary trade.
• Carry out secondary trade activities within acceptable quality standards, to support Guinness’s KPIs for a first-time fix.
• Undertake damp & mould cleaning when required
• Contribute to the delivery of a great customer service and the achievement of operational KPIs.
• Assess risks prior to carrying out work and take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.

Essential Criteria

• You will hold a NVQ / City & Guilds Trade Qualification or equivalent recognised competency in the required trade.
• You will be able to undertake out of hours call out duties on a rota basis.
• Experience of working in a customer focused environment and ideally within the social housing sector, where you have delivered a great service.
• Proven ability to work methodically, achieve targets, follow agreed procedures and accurately record information.
• Ability to work with minimal supervision, demonstrating organisational and time management skills.
• Ability to carry out physical tasks and apply products that remove and treat damp and mould, in accordance with Health and Safety guidelines.
• Ability to operate safely, considering any environmental circumstances and possible risks.

Benefits

• Competitive salary of £36,838
• Hours of work are Monday to Friday, 8:00 am - 4:30 pm on Monday - Thursday & 8:00 am - 3:30 pm on Friday
• 27 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service
• Company vehicle and fuel card for business use
• Competitive Out-of-hours callout payment
• Healthcare Cashback Plan
• Pension Contributions – up to 9% matching contributions
• 3 x Life Assurance
• Employee Assistance Programme, which includes access to face-to-face counselling, a stress helpline and tax, fitness and childcare advice.
• A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out.

To find out more, please review the role profile. If this sounds like the opportunity for you, we would love to hear from you, apply today!

Please note: You will be asked to provide proof of essential qualifications