Multi-Site Store Manager

L'occitane; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading luxury retail brand is seeking a Multi-Site Store Manager to oversee three boutiques in London. This role requires a strategic leader with experience in premium retail, focused on driving sales growth and enhancing customer experiences. The ideal candidate will have 3-5 years of management experience and a passion for brand storytelling and team development. Competitive salary and comprehensive benefits offered.

Benefits

Competitive salary with performance-based bonus

Generous product allocation and discount

Comprehensive health & wellness programs

Volunteering Days

Cycle to work scheme

Qualifications

• 3–5 years of multi-site or senior boutique management experience.
• Proven track record of delivering sales growth across multiple locations.
• Strong leadership and coaching skills.

Responsibilities

• Lead and deliver sales and KPI targets across all boutiques.
• Analyse performance data to identify opportunities.
• Oversight of daily operations for compliance and efficiency.

Skills

Multi-site management

Sales growth

Team leadership

Premium retail experience

Data-driven decision-making

Job description

Multi-Site Store Manager

Application Deadline: 24 October 2025

Department: Boutique

Employment Type: Permanent - Full Time

Location: Westfield White City

Reporting To: Head of Region

We’re seeking a dynamic Multi-Site Retail Store Manager to lead up to three of our London boutiques, including our flagship at Westfield White City — the heart of our Maison. This is an opportunity to shape the future of our retail presence: driving growth, crafting exceptional client journeys, and inspiring teams to deliver excellence every day.

You’ll blend commercial strategy with creative leadership — translating insight into action, data into results, and spaces into destinations. With a keen eye for opportunity and a passion for meaningful retail, you’ll know exactly which levers to pull to unlock performance across sales, service, and experience.

Collaborating closely with Marketing, Education, and cross-functional partners, you’ll bring our brand vision to life in every touchpoint — transforming boutiques into immersive spaces where authenticity, expertise and storytelling meet measurable impact.

Contract Type: Permanent
Weekly Hours: 37.5

What Will You Do?

Commercial Leadership

• Own and deliver sales and KPI targets across all assigned boutiques.
• Analyse performance data to identify opportunities, implement action plans, and drive sustained growth.
• Leverage insights into traffic, conversion, and average spend to optimise results and client engagement.
• Partner with Marketing and Retail Operations to deliver localized activations that drive awareness and acquisition.
• Manage budgets and resources with commercial discipline to maximise efficiency and impact.
• Provide regular performance reporting with actionable insights and growth strategies.

Client Experience & Brand Expression

• Champion our brand culture and behaviours rooted in authentic connection, sensory storytelling, and exceptional customer experience.
• Ensure each boutique delivers a seamless, elevated experience that reflects the brand’s authenticity and aesthetic.
• Oversee the execution of bespoke events, client activations, and in-boutique experiences that deepen brand engagement.
• Embed a culture of clienteling and CRM excellence to nurture loyalty and lifetime value.
• Maintain a consistent brand environment — welcoming, and reflective of the brand’s identity.

Team Leadership & Development

• Lead, inspire, and develop key talent and teams across multiple locations.
• Recruit exceptional talent who embody the brand’s values and service ethos.
• Coach teams through regular feedback, goal-setting, and hands-on mentoring on the shop floor.
• Partner with Education to deliver tailored training on product craft, service rituals, and storytelling.
• Foster a culture of curiosity, creativity, and accountability across all boutiques.

Education & Events

• Collaborate with the Education and Marketing teams to lead product launches, customer and influencer events, and experiential activations.
• Deliver compelling in-store workshops and coaching to elevate product expertise.
• Execute local event strategies that align with brand campaigns and deliver measurable commercial outcomes.
• Gather insights and event feedback to inform future strategies and continuous improvement.

Operations & Visual Standards

• Oversee daily operations, ensuring compliance, efficiency, and consistency across all boutiques.
• Maintain accurate inventory control, stock integrity, and replenishment processes.
• Uphold visual merchandising standards that reflect brand storytelling and seasonality.
• Ensure operational excellence across cash management, scheduling, reporting, and store upkeep.
• Partner with Retail Operations to manage POS materials and collateral in line with sustainability goals.

The Perfect Candidate:

• A strategic leader who combines commercial focus with creative vision.
• A passionate storyteller who values connection, craft, and culture.
• A data-driven decision-maker with strong retail intuition.
• A team builder who inspires trust, performance, and pride.
• A brand ambassador who embodies our brand values and ethos.

Skills & Experience

• 3–5 years of multi-site or senior boutique management experience within premium or modern luxury retail (beauty, lifestyle, or design-led brands preferred).
• Proven track record of delivering sales growth and operational excellence across multiple locations.
• Strong leadership and coaching skills with experience developing high-performing teams.
• Commercially astute with deep understanding of KPIs and retail performance levers.
• Excellent communication, planning, and organisational abilities.
• Passion for design, sensorial experiences, and purpose-driven retail.
• Flexible and adaptable, with the ability to travel between locations as needed.

What We Offer You!

• Competitive salary with performance-based bonus
• Comprehensive benefits and subsides wellness programs - Including, holiday allowance above statutory, enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
• Subsidised health & wellbeing plan
• Generous product allocation and discount
• Ongoing training in brand philosophy, leadership, and client experience
• Contribution Pension Scheme
• Company benefits platform
• Cycle to work scheme through Reward Gateway
• Travel Loan through our Reward Gateway
• Volunteering Days, Half day leave for Birthday, One day’s holiday for Newlyweds
• Long service awards
• A supportive culture that celebrates authenticity, creativity, and excellence