Multi-drop Driver/Customer Service Assistant

Travis Perkins Trading Company Limited; Swansea; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading building materials supplier in Swansea is seeking a Multi-drop Van Driver/Customer Service Assistant to ensure timely deliveries and provide exceptional customer service. You will be responsible for loading and unloading products while adhering to safety standards. The ideal candidate will have a Cat B driver's license and a strong work ethic. This role offers competitive pay and various benefits, promoting a good work-life balance.

Benefits

Competitive pay + benefits

Colleague bonus

Contributory pension

Private healthcare

Life assurance

Discounts at leading retailers

Qualifications

• Experienced driver with a minimum Cat B license held for at least 12 months.
• Experience in the industry is advantageous but not essential.
• Ability to learn quickly and physically fit.

Responsibilities

• Deliver highest standards of service to customers.
• Carry out multi-drop deliveries and ensure timely orders.
• Adhere to safety policies during loading and driving.

Skills

Exceptional customer service skills

Health & safety awareness

Adaptability

Resilience

Education

Cat B license (up to 3.5 ton)

Job description

Joining our friendly and hard-working family as a Multi-drop Van Driver/Customer Service Assistant, you'll be on the front line dealing with our customers both in branch and off-site (when making deliveries); playing a vital role in our continued success, providing a first-class service whilst keeping colleagues and customers safe at all times.

What will I be doing?

No one day is the same as the next in TP branch life, but here are a few pointers:

1. Our success is built on strong relationships so it's essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, as you will likely get to know our customers on a first name basis.
2. Driving our transit and flatbed vehicles (up to 3.5 ton) you will carry out multi-drop deliveries from our branch directly to our local customers and be responsible for ensuring they receive their orders on time and in good condition, safely, every time.
3. Safety is at the forefront of everything we do. Your aim will be to ensure that our standards never slip by adhering to all safety policies and procedures, especially during loading, unloading, and driving our vehicles.
4. Our working hours are Monday to Friday, 07:30 - 17:00, and every other Saturday, 08:00 - 12:00, offering a good work-life balance.

What experience do you need?

You will need to be an experienced driver with a minimum Cat B license (up to 3.5 ton) held for at least 12 months. Experience within our industry is advantageous but not essential as long as you have the ability to learn quickly, a strong work ethic, and are physically fit. We value exceptional customer service experience, health & safety awareness, and the rest we can teach you. We will provide a comprehensive introduction to our business and all necessary tools.

Does this sound like you?

We hope you can say 'Yes' to all of the following characteristics, which are in the DNA of all our Van Driver/Customer Service Assistants:

• Highly adaptable, resilient, and tenacious with high energy and drive.
• Thrives in a dynamic, fast-paced environment.
• Exceptional customer service skills, able to work under pressure efficiently and safely, with a flexible attitude.
• Comfortable working both in branch and on the road.

We support your career development through a plan aligned with our values - Working For Our Customers, Upholding Family Values, Being The Best, Keeping People Safe, Making Decent Returns.

What are the benefits?

Competitive pay + benefits, including a colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, and discounts at leading retailers. Our hours promote work-life balance, allowing most to enjoy weekends and bank holidays off.

About Travis Perkins: Despite our size, we uphold the values of a family-run business and the ambition of a forward-thinking company. Recognized as one of the UK's Top Employers since 2010, we offer extensive career opportunities across our five leading businesses, operating from over 1400 outlets with more than 20,000 colleagues.

We are committed to being an inclusive employer, ensuring everyone feels safe, welcome, and confident to be their authentic selves. Be you, it makes us, us.