Multi-Channel Customer Service Advisor

Renfrewshire Council; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority is seeking a well-organised individual to join the Customer Service Unit. The role involves delivering high-quality customer service through various channels, including telephone and face-to-face interactions. Candidates should have experience in customer service, effective communication skills, and the ability to work both independently and as part of a team. An SVQ Level 2 in Business Administration is desirable. Successful applicants will need to complete a Disclosure Scotland check.

Qualifications

• Experience working in a customer service role dealing with the public.
• Ability to work as part of a team and on your own initiative.
• Strong organisational skills and attention to quality standards.

Responsibilities

• Provide high-quality customer service across various channels.
• Work as part of a multi-functional Customer Service Team.
• Support a wide range of customer requests and inquiries.

Skills

Customer care

Effective communication

Organisational skills

Education

SVQ Level 2 in Business Administration or equivalent

Tools

Microsoft Outlook

Databases

Job description

A local government authority is seeking a well-organised individual to join the Customer Service Unit. The role involves delivering high-quality customer service through various channels, including telephone and face-to-face interactions. Candidates should have experience in customer service, effective communication skills, and the ability to work both independently and as part of a team. An SVQ Level 2 in Business Administration is desirable. Successful applicants will need to complete a Disclosure Scotland check.