MSK Services Administration Team Leader

NHS; Teddington; On-site; GBP 32,000 - 35,000; Full time

Job summary

A local healthcare provider in Teddington is seeking an MSK Services Administration Team Leader to coordinate the administrative team. The role requires experience in customer service and leadership. Responsibilities include scheduling, monitoring performance metrics, and ensuring efficient service delivery. Applicants should have clerical experience and IT skills. The organization promotes staff wellbeing and supports professional development. Salary ranges from £32,199 to £34,876 per annum.

Benefits

Extensive resources for staff wellbeing

On-site staff nursery

Employee assistance programme

Qualifications

• Previous reception and clerical experience.
• Previous experience of effective team working.
• Previous experience of leading a team or project.
• Previous NHS or public sector environment experience.

Responsibilities

• Proactively schedule the administrative team's rotas to maximize efficiency.
• Monitor key performance indicators relevant to the service.
• Review service processes/pathways for areas of improvement.
• Provide leadership and supervision to the admin team.
• Assist the service manager in handling complaints.

Skills

IT skills, particularly Windows applications (Word, Excel and Outlook)

Good written and verbal communication skills

Tact and discretion in relation to confidential matters

Previous experience of patient electronic records

Education

Good general education, educated to NVQ 2 level or equivalent

Educated to GCSE level or equivalent

Job description

MSK Services Administration Team Leader

The closing date is 05 January 2026

Are you motivated, confident and a team player looking to join a friendly administrative team?

The Richmond Musculoskeletal Service are looking for a passionate, energetic team player with experience in customer service and team leadership.

The Richmond musculoskeletal service is very busy, receiving large volumes of referrals, telephone calls and patient appointments each day. The ability to keep calm under pressure, multi task and present a professional face to both colleagues and the public is essential.

The Administration Team Leader is responsible for the day-to-day coordination and supervision of the administrative team to ensure work is prioritised and delivered to time scale.

You would be working closely with the clinical team/service manager to ensure efficient delivery of the various aspects of the MSK service to our diverse patient population by championing the Trusts values: compassionate, inclusive, collaborative and inspiring.

Main duties of the job

• Proactively scheduling the administrative team's rota's to maximise team efficiency.
• Monitoring key performance indicators relevant to the service and report to the service manager as required.
• Consistently reviewing service processes/pathways looking for areas of improvement.
• Providing both leadership and regular supervision to the admin team ensuring training compliance.
• Assisting the service manager in handling complaints.
• Assisting the administrative team with their roles/responsibilities with regular activity involving processing referrals into and out of the service, ensuring correct data entered on patient records, booking appointments and answering patient queries.

About us

Developmentand staff wellbeing

Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Job responsibilities

Please see the attached supporting document which contains more and person specification information about the role.

Person Specification

Eperience

• Previous reception and clerical experience
• Previous experience of effective team working
• Previous experience of leading a team or project
• Previous NHS or public sector environment experience

Qualifications and knowledge

• Good general education, educated to NVQ 2 level or equivalent
• Educated to GCSE level or equivalent
• Awareness of a range of Health Service Provisions

Skills

• IT skills, particularly Windows applications (Word, Excel and Outlook)
• Good written and verbal communication skills
• Tact and discretion in relation to confidential matters
• Previous experience of patient electronic records

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kingston and Richmond NHS Foundation Trust

£32,199 to £34,876 a yearper annum inc HCAS (pro-rata)