MSK Services Administration Team Leader

Kingston and Richmond NHS Foundation Trust; Teddington; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare service provider in Teddington is seeking an Administration Team Leader to coordinate and supervise the administrative team. The role requires a motivated individual skilled in customer service and team leadership to ensure efficient service delivery in a busy environment. Candidates should be able to multi-task, handle pressure, and support their team's development within a supportive organizational culture. The position offers a commitment to personal growth and wellbeing, along with various support resources for staff.

Benefits

On-site staff nursery

Employee assistance programme

Regular wellbeing classes

Recognition awards

Qualifications

• Experience in customer service is essential.
• Ability to lead and support a team effectively.
• Strong organizational skills for managing multiple tasks.

Responsibilities

• Coordinating and supervising the administrative team.
• Proactively scheduling the team’s rota to maximize efficiency.
• Monitoring key performance indicators and reporting as required.
• Assisting the service manager with complaints handling.

Skills

Team leadership

Customer service

Proficiency in scheduling

Calm under pressure

Job description

The Administration Team Leader is responsible for the day‑to‑day co‑ordination and supervision of the administrative team to ensure work is prioritised and delivered to time scale. You would be working closely with the clinical team/service manager to ensure efficient delivery of the various aspects of the MSK service to our diverse patient population by championing the Trust's values – compassionate, inclusive, collaborative and inspiring.

Responsibilities

• Proactively scheduling the administrative team's rota's to maximise team efficiency.
• Monitoring key performance indicators relevant to the service and report to the service manager as required.
• Consistently reviewing service processes/pathways looking for areas of improvement.
• Providing both leadership and regular supervision to the admin team ensuring training compliance.
• Assisting the service manager in handling complaints.
• Assisting the administrative team with their roles/responsibilities with regular activity involving processing referrals into and out of the service, ensuring correct data entered on patient records, booking appointments and answering patient queries.

Are you motivated, confident and a team player looking to join a friendly administrative team?

About the Role

The Richmond Musculoskeletal Service are looking for a passionate, energetic team player with experience in customer service and team leadership. The Richmond musculoskeletal service is very busy, receiving large volumes of referrals, telephone calls and patient appointments each day. The ability to keep calm under pressure, multi‑task and present a professional face to both colleagues and the public is essential.

Development and staff wellbeing

Your growth and personal happiness matter to us. After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing. From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation. To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities. We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards. Wherever you work across our organisation, we look forward to welcoming you.