Motor Personal Injury Claims Handler

CKB Recruitment Ltd; Romford; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

An Insurance company in Romford is looking for a Personal Injury Claims Handler to manage claims from first notification to settlement. The ideal candidate will have prior experience in Motor claims and strong negotiation skills. This role offers a salary between £32,000–£35,000, an annual bonus, and a supportive work environment with tailored training.

Benefits

Annual bonus scheme

Pension contribution up to 4%

Parking at the office

Tailored training and support

Qualifications

• Previous experience handling Motor (Personal Injury) claims from cradle to grave.
• Understanding of OIC and MoJ claims processing in line with Indemnity and Liability.
• Strong teamwork, adaptability and a positive attitude toward change.

Responsibilities

• Manage Motor (Personal Injury) claims from first notification to settlement.
• Negotiate claims and communicate with brokers, solicitors, and adjusters.
• Support audit processes and liaise with underwriters on key claims issues.
• Handle a claims portfolio with 90% injury claims under £5k.

Skills

Motor (Personal Injury) claims handling

Negotiation

Teamwork

Adaptability

Job description

Overview

We are working with an ambitious Insurance company/MGA that has a Personal Injury Claims Handler opportunity in their Romford office. The team currently comprises 28 in the office with 10 in the claims team, and the organisation has a very low turnover of staff.

Responsibilities

• Manage Motor (Personal Injury) claims from first notification of loss through to settlement via the relevant portals.
• Negotiate claims through to settlement and regularly communicate with brokers, solicitors and adjusters; update stakeholders on claim status; and instruct lawyers when necessary.
• Support internal and external audit processes; liaise with underwriters on key claims issues; and act as the go-to person for support and queries for Motor Claims.
• Handle a claims portfolio that is 90% injury claims on the OIC portal (£5k and below) with the remainder up to £30k.

Qualifications

• Previous experience handling Motor (Personal Injury) claims from cradle to grave.
• Understanding of OIC and MoJ claims processing in line with Indemnity and Liability.
• Strong teamwork, adaptability and a positive attitude toward change.

What they offer

• Office attendance typically 4 days in the office and 1 day from home (negotiable for experienced candidates).
• Tailored training and support from industry-leading managers in PI Claims.
• Salary £32,000–£35,000 depending on experience.
• Annual bonus scheme of £500–£1,000.
• Office hours: Monday to Friday, 9:00–17:00 with 1 hour for lunch.
• Pension contribution up to 4% and parking at the office.

If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment.