Motor Damage & Property Claims Handler

Intact Insurance; Belfast; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent insurance company in Belfast is seeking a Motor Damage Claims Handler to join its team. This full-time position offers a hybrid working environment that empowers employees to work flexibly. Key responsibilities include reviewing motor claims, managing customer interactions, and collaborating with service providers. Ideal candidates should have a professional phone manner and be able to communicate effectively with clients. Competitive salary and benefits package provided.

Benefits

Competitive salary with performance-related bonus

Exam sponsorship & study leave

25 days annual leave plus flexi days

Life Assurance & Critical Illness Cover

Home and motor insurance contribution

Generous family leave policies

Access to Employee Assistance Programme

Flexible Benefits Package including Health Insurance

Qualifications

• Experience working independently and in a team.
• Confident and professional phone manner.
• Ability to communicate effectively with customers.

Responsibilities

• Review and assess motor claims.
• Provide updates on claims and manage customer interactions.
• Work with service providers to ensure efficient investigation.
• Support colleagues in handling complex cases.

Skills

Claims

Customer Service

Insurance

Tools

Microsoft Word

Microsoft Excel

Job description

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Join Intact Insurance and make a difference every day.

Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.

With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Motor Damage Claims Handler – Belfast City Centre

This is an exciting new hybrid working career opportunity within the Insurance industry.

Due to recent internal progression opportunities, we are excited to be currently hiring for Motor Damage and Property Claims Handler role to join our team based in Belfast City Centre. The role is a full-time position. Training takes place in our Belfast office.

We are looking for individuals with previous experience to join our team.

• A competitive salary with an achievable performance related bonus
• Exam sponsorship & study leave to achieve the Insurance Industry exams, with a reward upon completion.
• Sociable hours of work Monday to Friday with no weekend work.
• 25 days annual leave plus 12 flexi days per year and time off for moments that matter (with the option to buy more annual leave)
• Life Assurance & Critical Illness Cover
• Home and motor insurance contribution
• Generous family leave policies
• Energetic and open team dynamic
• Great staff social events – on site and virtual – organised by the RSA Connect Team
• Spotlight recognition points which convert to vouchers and other great prizes
• Access to learning on your own terms – courses by top learning providers across multiple topics available online.
• Flex Benefits Package – choose from options like Health Insurance, Dental Insurance, Gym Discount options
• Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including Annual Flu Vaccine
• Discretionary Company Days and Thank You Days
• And more.

Key Responsibilities:

• You will spend most of your time reviewing and assessing motor claims
• Having high levels of empathy and understanding for our customers
• Depending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers, brokers and service providers to progress claims towards settlement.
• Managing customer interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction.
• Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement or reimbursement.
• Supporting more experienced colleagues in the handling of complex cases
• Delivering the highest standards of quality and working with your colleagues to continuously improve

Requirements:

• Ability to work independently and as a team
• Confident, enthusiastic and professional phone manner
• Ability to communicate with customers over the phone
• Experience of Microsoft Word and Excel desirable but not required

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

Skills:
Claims Customer Service Insurance

In Short

• Industry Insurance
• Founded 1900
• Location Intact House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16, D16 FC92 Dublin
• Company size 0 - 49

Intact Insurance

Join Intact Insurance and make a difference every day.

Whether you're justbeginning your career or looking to take the next progressive step, IntactInsurance Ireland is where you can be yourself, learn and develop, and whereyour ideas matter.

With offices in Belfast,Galway, and Dublin, we've embraced hybrid work, empowering ourpeople to work flexibly and deliver great service to our customers everyday.

We want you to thrive andgrow with us – and we'll give you all the tools, flexibility and learningopportunities you need to do it.

And, if youbring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do.Together, we help people, businesses, and society prosper in good times and beresilient in bad times.

Our employee promise represents Intact Insurance’scommitment to you in exchange for living our Values, we promise to providesupport, opportunities and performance-led financial rewards at a workplacewhere you can shape the future, win as a team and grow with us.

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