Motability Customer Care Advisor (Hybrid)

Direct Line Group Careers; Liverpool; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

A leading insurance provider in Liverpool seeks a customer support representative for the Motability team. You'll guide customers through their service or claims journey, providing exceptional care. The role offers a competitive salary starting from £22,932 with additional benefits, including a 9% pension contribution and opportunities for bonuses. Ideal candidates thrive in dynamic environments and are passionate about customer service.

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

Additional optional Health and Dental insurance

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Cycle to work scheme

Qualifications

• Experience in a contact centre is beneficial.
• Ability to empathise and provide guidance to customers.
• Comfortable with IT systems and MS Office applications.

Responsibilities

• Provide customer support and guidance during their claims journey.
• Work towards team and individual targets.
• Take incoming customer calls and be their point of contact.

Skills

Able to thrive in a busy and changing environment

Strong team player with a positive attitude

Experience with phone systems

Clear, articulate, and professional telephone manner

Ability to ask the right questions

Passionate about providing outstanding customer service

Comfortable using computers and online systems

Open to new ideas and ways of working

Contact centre experience

Job description

A leading insurance provider in Liverpool seeks a customer support representative for the Motability team. You'll guide customers through their service or claims journey, providing exceptional care. The role offers a competitive salary starting from £22,932 with additional benefits, including a 9% pension contribution and opportunities for bonuses. Ideal candidates thrive in dynamic environments and are passionate about customer service.