Mortgage Planning Manager – Hybrid Ops & CX

KP Snacks; Cannock Chase; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company is seeking a Customer Service Representative for their mortgage sales and service team. This hybrid role supports customers with mortgage applications in the UK. Candidates should possess excellent customer service and communication skills, with attention to detail. Previous contact centre experience is valued but not mandatory. The role promotes work-life balance and offers competitive benefits including 24 days annual leave and a supportive family policy.

Benefits

24 days annual leave

Excellent pension contributions

Paid maternity leave

Qualifications

• Experience in a contact centre environment is preferred.
• Good attention to detail in a fast-paced environment.
• Willingness to learn and develop with technology.

Responsibilities

• Ensure information provided to customers is accurate.
• Act as a Bank of Ireland ambassador for customers.

Skills

Excellent customer service

Verbal and written communication

Attention to detail

Willingness to learn

Technology proficiency

Job description

A leading financial services company is seeking a Customer Service Representative for their mortgage sales and service team. This hybrid role supports customers with mortgage applications in the UK. Candidates should possess excellent customer service and communication skills, with attention to detail. Previous contact centre experience is valued but not mandatory. The role promotes work-life balance and offers competitive benefits including 24 days annual leave and a supportive family policy.