Mortgage Operations Administrator

Together; Heald Green; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-established financial services provider is seeking a Mortgage Operations Administrator in Heald Green. In this office-based role, you'll serve as the crucial link between the company and its customers, ensuring smooth documentation management from application to funding. Ideal candidates will have strong communication and organizational skills, along with a commitment to excellent customer service. The company offers comprehensive benefits, including holiday entitlement and a discretionary bonus, fostering a supportive workplace.

Benefits

26 days holiday (increasing with service)

Discretionary annual bonus

Life assurance

Local gym access

Qualifications

• Previous experience in an administration role.
• Commitment to minimizing customer effort.
• High degree of accuracy.

Responsibilities

• Handle data entry for new direct cases accurately.
• Prepare case files for Case Managers.
• Manage the case pipeline to meet deadlines.
• Review documentation to mitigate risk.
• Develop relationships with solicitors.
• Support Case Managers with phone calls.

Skills

Excellent communication skills

Attention to detail

Planning and organizational skills

Customer outcome understanding

Job description

Working Hours: Standard (09:00am-17:30pm)

Office or Field Based: Office Based (Cheadle, SK8 3GW)

Contract type: Permanent

Company Description

Benefits of working at Together

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

Job Description

As a Mortgage Operations Administrator, you will act as the facilitator between Together and the customer, introducer and solicitor from the point of application through to completion. You will ensure that the customer documentation is managed effectively to enable a smooth and speedy journey from application to funding.

As an Mortgage OperationsAdministrator, we are looking for someone to:

• Handle all data entry for new direct cases before submission to ensure that all relevant information is included with a high level of accuracy
• Prepare case files for Case Managers to enable timely and appropriate underwriting decisions
• Manage the case pipeline to ensure agreed SLAs and completion deadlines are met by liaising with the customer and intermediaries where necessary
• Review and check all documentation on cases pre funding in order to mitigate risk and minimise potential financial losses
• Develop relationships with the panel of solicitors in order to enhance their knowledge of the internal process
• Support Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokers

Qualifications

• Excellent communication skills, with a commitment to minimising customer effort and maximising business goals
• Previous experience in an administration role
• Understanding of what a good customer outcome looks like
• High degree of accuracy and a keen attention to detail
• Excellent planning and organisational skills that enable cases to be funded in the optimum timeframe

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Additional Information

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.