Money Confidence Expert – Customer Banking & Support

TSB Bank; Billingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading banking institution in Billingham is seeking a Customer Service Consultant to support customers in using various banking methods. You will focus on relationship building and provide educational support about banking products. Exceptional customer service and digital proficiency are essential for this role, which offers competitive salary and benefits including private healthcare and a generous pension plan.

Benefits

Extra 9% cash benefits

5% variable pay award

Generous pension contributions

25 days holiday plus bank holidays

Private healthcare

Qualifications

• Exceptional customer service skills.
• Ability to understand and meet customer needs.
• Strong problem-solving skills.
• Collaborative team player.

Responsibilities

• Help customers use various banking channels.
• Build and deepen customer relationships.
• Educate customers about products and services.
• Provide financial support.
• Encourage digital self-service.

Skills

Customer service

Problem-solving

Team collaboration

Digital proficiency

Job description

A leading banking institution in Billingham is seeking a Customer Service Consultant to support customers in using various banking methods. You will focus on relationship building and provide educational support about banking products. Exceptional customer service and digital proficiency are essential for this role, which offers competitive salary and benefits including private healthcare and a generous pension plan.