Money Adviser - Citizens Advice Derbyshire Districts

Citizens Advice Derbyshire Districts; Ilkeston; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A community support organization in the UK is seeking a Money Adviser to join their telephone and digital team. This role is crucial for helping individuals in financial distress by delivering FCA-regulated money advice. They welcome applications from both experienced advisers and trainees, offering full training. Excellent communication and IT skills are essential, along with an empathetic approach. The role offers a hybrid work structure and a supportive environment for individuals from all backgrounds.

Qualifications

• Excellent communication skills – both written and verbal (essential).
• A non-judgemental, empathetic approach to people (essential).
• Strong IT and digital skills with the ability to learn new systems quickly (essential).

Responsibilities

• Deliver high-quality money advice to individuals in financial difficulty.
• Provide essential support to people experiencing debt problems.

Skills

Excellent communication skills

Empathy

IT and digital skills

Job description

Money Adviser (Trainee positions available)

• Hours: Full-time (37 hours per week - some flexible working)
• Contract: Permanent
• Salary: £26,366 to £28,825 per annum (depending on experience)
• Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working)

About the role

We're looking for highly motivated and committed individuals to join our new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales.

As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You’ll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework.

We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidates, including completion of the accredited Money Advice Learning Plan.

We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.

Who we are looking for

• Excellent communication skills – both written and verbal (essential)
• A non-judgemental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• A commitment to working to performance targets and KPIs (essential)
• Experience in providing FCA-regulated money advice (preferred)
• A solid understanding of the current welfare benefits system (preferred)