Modern Workplace Engineer

83zero Ltd; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services organization is seeking an experienced IT Support Engineer with expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire. Responsibilities include managing Azure Virtual Desktop sessions, administering Microsoft 365, and providing user support. The ideal candidate will have strong experience with Azure services, Microsoft Intune, and a solid understanding of endpoint security. Join a supportive team committed to excellence in a cloud-first IT environment.

Qualifications

• Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting.
• Strong working knowledge of Microsoft Azure services and administration.
• Demonstrated experience with Autopilot device deployment and configuration.
• Practical experience implementing and managing Microsoft Intune.
• Experience with Entra ID including user/group management and conditional access.

Responsibilities

• Manage and troubleshoot Azure Virtual Desktop sessions and environments.
• Administer Microsoft 365 including SharePoint, Teams, and OneDrive.
• Support user onboarding and offboarding processes.
• Provide break-fix support across multiple office locations.

Skills

Azure Virtual Desktop (AVD)

Microsoft Azure services

Microsoft Intune

Microsoft 365 administration

Microsoft Defender

Entra ID (Azure Active Directory)

Autopilot deployment

Privileged Identity Management (PIM)

Job description

IT Support Engineer - Modern Workplace Specialist

Location: Berkshire (with occasional travel between sites)

Salary: Negotiable depending on experience + benefits

Company: Leading Financial Services Organisation

About the Role

Our client, a well-established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire.

This is a hands-on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day-to-day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive.

What You'll Be Doing

Modern Workplace Management (Key Focus)

• Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments
• Administer our Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive
• Configure and support devices using Autopilot and Microsoft Intune
• Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM)
• Maintain and troubleshoot Entra ID (Azure AD) including user management, conditional access, and identity protection
• Work with our Cloud Service Provider to ensure platform security and performance
• Proactively monitor Modern Workplace performance and recommend improvements

IT Support & Operations

• Manage the ITSM ticket queue for incidents, requests, and changes
• Support user onboarding and offboarding processes
• Provide break-fix support across multiple office locations
• Set up devices with Apple Business Manager, Intune, and Autopilot
• Maintain communications rooms and manage IT asset disposal
• Support IT audits and maintain ISO 27001 and Cyber Essentials certifications
• Contribute to local IT projects and initiatives

Essential Skills & Experience

• Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting
• Strong working knowledge of Microsoft Azure services and administration
• Demonstrated experience with Autopilot device deployment and configuration
• Practical experience implementing and managing Microsoft Intune for device management
• Working knowledge of Microsoft Defender for endpoint security
• Experience with Entra ID (Azure Active Directory) including user/group management, conditional access, and authentication
• Understanding of Privileged Identity Management (PIM) and its role in security
• Solid experience administering Microsoft 365 including SharePoint, Teams, and OneDrive

Why Join?

Our client operates with strong values that guide everything they do:

• Partnership - relationships define them and support common goals
• Respect - they trust each other and embrace diversity
• Accountability - they take ownership and encourage learning
• Integrity - open and honest in all dealings
• Service - they exceed customer and partner expectations
• Excellence - best-in-class practices and professionalism

You’ll be joining a supportive team where your technical expertise will be valued and where you’ll have the opportunity to develop your skills in a modern, cloud-first IT environment.