Mobile Superstore Supervisor

St Peter's Hospice; Bristol; On-site; GBP 25,000 - 27,000; Full time

Job summary

A prominent charity organization in Bristol seeks a Mobile Superstore Supervisor to lead a team across four locations. This hands-on role offers 37.5 hours per week, ensuring excellent customer service and achieving sales targets. The ideal candidate will have retail experience, strong leadership skills, and a passion for charity work. The position comes with a competitive salary and various benefits, including flexible hours and a supportive work environment.

Benefits

Generous holiday entitlement

Continuation in the NHS pension scheme

Enhanced sick pay

Employee assistance programme

Cycle to work salary sacrifice scheme

Qualifications

• Retail experience and at least 12 months of leadership experience.
• Confidence using MS Office, Teams and retail systems.
• Genuine interest in charity retail and second-hand goods.

Responsibilities

• Support the Shop Manager and Assistant Manager in leading the team.
• Deliver excellent customer service and maintain high shop standards.
• Drive commercial decisions using data and retail systems.

Skills

Commercial awareness

Strong numeracy skills

Excellent communication

Customer service

Team leadership abilities

Proactive and organised

Tools

MS Office

Retail systems

Job description

We are looking for someone to join the team as a Mobile Superstore Supervisor across 4 of our Bristol superstores.

• Clifton Triangle (BS8)
• Portishead (BS20)
• Abbey Wood (BS34)
• Brislington (BS4)

Are you someone who thrives in a fast‑paced retail environment, passionate about charity and ready to take the next step in your career? If you’re organised, proactive and love leading a team to success, we’d love to hear from you!

This is a fantastic opportunity for someone who is commercially minded, hands‑on and driven to make a real difference. You’ll be part of a dynamic team working for one of Bristol’s most cherished charities helping to generate vital income through our retail operations.

The details

• Working 37.5 hours, 5 in 7 days including weekends
• Salary: £25,633 – £26,620 per annum, dependent on experience
• FTC until 31st March 2026

Key responsibilities

• Support the Shop Manager and Assistant Manager in leading the team to achieve sales and performance targets
• Deliver excellent customer service and maintain high shop standards
• Deputise for the Manager when required, using initiative and sound judgement
• Drive commercial decisions using data and retail systems
• Recruit, train and retain a multi‑skilled team of volunteers
• Ensure compliance with health & safety, gift aid and operational procedures
• Promote the hospice’s values and build relationships within the local community

What we are looking for

• Retail experience and at least 12 months of leadership experience
• Commercial awareness and strong numeracy skills
• Excellent communication, customer service and team leadership abilities
• Confidence using MS Office, Teams and retail systems
• A proactive, flexible and organised approach
• A genuine interest in charity retail and second‑hand goods
• Ability to work independently and collaboratively

You must have a valid UK driving licence and access to a vehicle.

We know the perfect candidate might not tick every box, but if you’re excited about this role and have most of the skills or experience we’re looking for, please apply – you could be just who we need!

For more information

• Download the job description at the bottom of the page
• Contact Luisa Partridge, Furniture and Logistics Operations Manager, at …

Due to the nature of the work this role is exempt from the ROA and requires a Disclosure and Barring Service check. Sensitive DBS applications: If you have a previous identity you do not wish to disclose please contact 0 or email once your form has been issued.

Strictly no agencies.

We review applications as they come in and may close the vacancy early, so apply soon to avoid missing out!

About Us

We’ve spent over 40 years helping people die in peace and with dignity. Combining compassion with clinical expertise, we provide patients with the best possible care at the end of their lives.

We’re here for the people around our patients too – those closest to them. Before, during and after a bereavement we provide support that’s remembered forever.

We think it’s that unforgettable support that inspires people to give back to St Peter’s. Donate. Volunteer. We’re not exaggerating when we say we couldn’t do what we do without our wonderful supporters. We really can’t thank them enough.

We want to help many more people to die well. And we’re doing this by teaching others. As a centre of educational excellence we share our skills with other health professionals helping the NHS and care homes to provide better end‑of‑life care.

We’re here for all – for free forever.

The Benefits

• Generous holiday entitlement and recognition for previous NHS service (up to 33 days for 10 years service)
• Continuation in the NHS pension scheme for existing members
• Recognition of previous NHS service for sick pay
• Pension with employer‑matched contributions up to 6%
• Enhanced sick pay rising with service to a maximum of 12 weeks full and 12 weeks half pay
• Birthday leave – a day off in the month of your birthday
• Ability to buy or sell up to three days of annual leave per year
• Volunteer leave
• Employee assistance programme
• Access to discounts and offers through the Blue Light Card
• Home and electronics salary sacrifice scheme
• Free parking at our main office sites
• Cycle to work salary sacrifice scheme
• Eye care scheme
• Annual flu vaccine scheme
• Comprehensive induction
• In‑house learning & development team
• Continual professional development

We offer flexible working hours and, where practical, hybrid working. You can split your hours between home and our offices in Brentry and Long Ashton, enjoying the convenience of working from home and the camaraderie of being with colleagues in the office.

Equity and Diversity

We want our teams to reflect the diversity of our community and we want everyone to feel that they belong. That’s why we’ve joined ENEI: Employers Network for Equality and Inclusion. This UK‑based not‑for‑profit organisation helps employers build and maintain diverse teams and inclusive cultures. We’re pleased to have ENEI supporting us on our equity, diversity and inclusion journey.

Just as we offer care to all, we welcome applications from everyone. We want to hear from you regardless of your age, disability, religion or belief, sex, race, sexual orientation, gender reassignment, marriage and civil partnership, and pregnancy and maternity.

Documents

Required Experience:

Manager