Mobile Hire & Sales Coordinator

GAP Group; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading rental equipment provider is seeking a Mobile Hire & Sales Coordinator. This role involves processing hire desk administration, managing customer relationships, and ensuring sufficient stock. Successful candidates will have experience in a hire desk role, strong customer service skills, and proficient IT capabilities. The position requires a full driving license and includes competitive benefits like a salary, bonus scheme, and company car. Ideal for those looking to grow in a dynamic environment.

Benefits

Competitive salary and bonus scheme

Company Car

Up to 25 days annual leave

Contributory Pension Scheme

Employee Welfare Fund

Qualifications

• Experience in a high-volume hire desk role is essential.
• Strong communication skills and attention to detail are required.
• Possession of a full driving license is necessary.

Responsibilities

• Process hire desk administration and handle customer queries.
• Manage 40-50 hires daily and ensure stock levels meet demand.
• Load check vehicles and collaborate with drivers and fitters.
• Resolve customer complaints efficiently.

Skills

Customer service skills

Organisational skills

Proficient IT skills

Team player

Tools

MS Office

Job description

Our team is the best in the industry - is it time for you to join us?

The Role:

GAP Pump Services provide advice, servicing, maintenance and repair for dewatering and sewerage pump applications including a large range of hoses, settlement tanks and water processing solutions.

As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within the region.

This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

Please note this is a mobile role covering between Warrington/Carnforth/Leeds and so the successful candidate should be suitably located.

A typical day for the Mobile HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Full Driving licence
• Strong team player with the ability to work to own initiative
• Although a survey hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund.

Benefits include:

• Competitive salary and bonus scheme
• Company Car
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER