MIS Senior Operational Support Officer

Ceredigion County Council; Aberystwyth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Aberystwyth is seeking a MIS Senior Operational Support Officer. The role involves supporting schools with learner information management and operational tasks. Candidates should possess Welsh fluency and strong ICT skills, along with excellent communication abilities. A commitment to safeguarding and a professional approach in a busy environment are essential. This position offers a chance to contribute positively to educational services in a vibrant community.

Benefits

Flexi-time

Flexible working

Competitive annual leave allowance

Enhanced family benefits

Lifestyle savings and employee health packages

Discretionary benefits such as a generous pension scheme

Qualifications

• Candidates must have a level of Welsh fluency.
• Excellent communication and numeracy skills are required.
• Strong ICT experience is necessary.

Responsibilities

• Serve as the first point of contact for queries related to courses.
• Liaise with Awarding Organisations and manage learner information.
• Provide operational support to management and teaching staff.

Skills

Welsh fluency

Excellent communication skills

Strong ICT experience

Attention to detail

Organizational skills

Job description

Job Summary

We are looking to recruit a MIS Senior Operational Support Officer to join our Schools, Lifelong Learning & Culture service. You will be the first point of contact for any queries relating to learner and administration for courses run by Dysgu Bro Ceredigion. You will have responsibility under the line management of the Team Manager for Dysgu Bro for liaison with Awarding Organisations, entry of Dysgu Bro learner information into management information systems (MIS) and e-portfolio systems. You will provide operational support to management and teaching staff, including creation of social media posts and promotional materials using information provided by colleagues and management of the Dysgu Bro website.

Benefits

• Flexi-time: Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs.
• Flexible working.
• Competitive annual leave allowance.
• Enhanced family benefits.
• Lifestyle savings and employee health and wellbeing packages.
• Work‑life balance is very important.
• Discretionary benefits such as lifestyle savings scheme, generous employer pension scheme, cycle to work scheme and learning and development.

Qualifications & Requirements

Due to the requirements of the role the successful candidate must have a level of Welsh fluency on appointment. Please see the person specification for the further details.

Recruitment Information

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case‑by‑case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.

Responsibilities

Are you highly organised, great with people, and confident using technology? We’re looking for someone with excellent communication and numeracy skills, strong ICT experience, and a professional yet approachable manner. In this role, you will communicate effectively with members of the public and partner organisations, both in person and over the phone. You will use your problem‑solving skills to gather and interpret information, applying a methodical approach with great attention to detail. You will need to manage your time and priorities to meet deadlines in a fast‑paced environment. We need someone who can work flexibly – whether independently or as part of a team – to adapt to the changing needs of our service. If you’re friendly, organised, and ready to make a difference, we’d love to hear from you!

Work environment

• School Improvement: Leadership; Support and Challenge, Teaching and Learning; Digital Literacy; Literacy and Numeracy; Welsh in Education
• Additional Learning Needs: Provision for pupils with Additional Learning Needs, Inclusion; Attendance; Educational Psychology
• Pupil Wellbeing: Counselling; Welfare; Anti‑Bullying, Pupil Voice
• Education Governance: Data ; Governor Support, Policy support
• School Admissions
• Culture: Music Service; Cered; Felinfach Theatre; Museum
• Infrastructure and Resources: Planning School Places; Modernisation and Twenty First Century Schools Programme; Buildings; Grants
• Catering: Day Centres; Primary Schools; Residential homes.
• Childcare Unit: Childcare Sufficiency Assessment; Childcare & Play Grant; Childcare Offer; Out of School (After School Clubs and Holiday Playschemes); Day Nursery, Cylch/Playgroup & Childminder business support and staff training

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