Military & Veterans Operations Manager

Amazon.com, Inc; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global ecommerce company is seeking an Operations Manager in Swindon, UK. This role involves leading shifts and teams, managing performance metrics, and ensuring efficient operational practices. Requirements include a degree, experience in people and stakeholder management, and proficiency in English. The ideal candidate will have relevant experience in logistics, Lean/Six Sigma techniques, and familiarity with MS Office. This position offers the chance to drive innovation and customer experience in a dynamic environment.

Qualifications

• A degree is essential.
• Relevant experience in people and stakeholder management is required.
• Advanced proficiency in English and intermediate in the local language.
• Experience utilizing data to influence business decisions is necessary.
• Experience in key areas of production and supply chains is beneficial.
• Experience in Lean, Six Sigma, and Kaizen techniques is ideal.
• Experience in a logistics working environment is preferable.
• Relevant experience with MS Office in a professional setting is required.

Responsibilities

• Manage and develop a team of Area Managers.
• Lead operational teams during shifts and address issues.
• Analyze shift performance to drive operational excellence.
• Collaborate with HR, Finance, Health and Safety, and Security teams.
• Design initiatives to enhance operational performance.

Skills

People management

Stakeholder management

Data analysis

Lean techniques

Six Sigma

Kaizen techniques

MS Office (Word, Excel, Outlook)

English proficiency

Education

Degree

Job description

Responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A day in the life: You'll lead shifts at one of our operational sites. You'll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you'll be close to the day‑to‑day operations at your site but also contribute to new ways to innovate at your site. A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You'll be a source of leadership and support your team to be the best managers they can be.

Qualifications

• A degree
• Relevant experience in people and stakeholder management
• Advanced proficiency in verbal and written English and intermediate proficiency in the local language
• Relevant experience in using data or anecdotal evidence to influence business decisions
• Relevant experience in key areas of production and supply chains, Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
• Experience in Lean, Six Sigma and Kaizen techniques
• Experience in a similar logistical working environment
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

This role focuses on those who have military experience and/or are military spouses/children interested in working in the private sector.

Amazon's military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It's driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.