Middle Office Assistant

Ashdown Group; City Of London; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

An international bank based in the City of London seeks a proactive Middle Office Assistant to join their team. This role offers hybrid working, providing flexibility with three days in the office and two days working from home. Ideal candidates should have 1 - 3 years of experience in banking operations or client services and possess skills in detail orientation and communication. The position includes responsibilities such as account management and compliance checks, with a competitive salary of £33,000 – £35,000 per annum and benefits package.

Benefits

Career development opportunities

Hybrid working model

Benefits package

Qualifications

• 1 - 3 years’ experience within banking operations or client services.
• Understanding of banking operations and regulatory requirements.
• Knowledge of SWIFT payment instructions is a plus.

Responsibilities

• Open and maintain customer accounts.
• Process deposits, withdrawals, and transfers.
• Assist with KYC/AML checks and respond to account-related queries.
• Coordinate with teams for account activities and documentation.
• Support system improvements and data integrity checks.

Skills

Proactivity

Attention to detail

Team player mindset

Good written and verbal communication

Microsoft Office proficiency

Job description

An international bank based in the City of London are looking for a proactive Middle Office Assistant to join their team.

Please note, this role offers hybrid working - three days per week in the office and two days per week working from home.

This role would suit someone with 1 - 3 years’ experience within banking operations, client services or account management, ideally within the banking or financial services sector. Perhaps you are currently working as a Banking Operations Assistant, Operations Analyst, Client Services Analyst, Account Operations Assistant or similar, and are now looking to build your career within a middle office function. The bank is happy to provide training and support, making this a great opportunity for someone keen to learn, develop and grow with the business.

As the Middle Office Assistant, you will join a friendly and collaborative team and work closely with colleagues across Operations, Sales and Treasury. Your key responsibilities will include opening and maintaining customer accounts, processing deposits, withdrawals and transfers, assisting with internet banking setup and responding to account-related queries. You will support KYC/AML checks, help monitor activity in line with internal controls, and ensure customer records are accurate and up to date. You will also work with the Sales team on account-related activity, liaise with Treasury on documentation for non-routine transactions, coordinate with Admin/HR to set up vendors and standing orders, and assist with system improvements, automation initiatives and data integrity checks.

The ideal candidate will have 1 - 3 years’ experience within banking, financial services or a related environment and a genuine interest in banking operations. You will be proactive, confident and curious, with good initiative and a strong team-player mindset. You’ll have excellent attention to detail, good written and verbal communication skills, and a solid working knowledge of Microsoft Office (Excel, Word and PowerPoint). An understanding of banking operations and regulatory requirements is important, and knowledge of SWIFT payment instructions would be beneficial, though not essential.

The salary on offer is £33,000 – £35,000 per annum, plus a benefits package. There are clear opportunities for career development as you gain experience and progress within the bank.