Mid-Market Growth & Retention Lead UKI & Nordics

Atlassian; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading software company is seeking a Retention & Expansion Manager to lead a team of Renewals Managers. In this strategic role, you will drive revenue retention and expansion for Mid-Market customers in the UKI & Nordics. The ideal candidate has over 7 years of experience in Customer Success or Account Management and exceptional leadership skills. The company offers flexible working arrangements and a wide range of perks, including health resources and paid volunteer days.

Benefits

Health and wellbeing resources

Paid volunteer days

Flexible working arrangements

Qualifications

• 7+ years of experience in Customer Success, Account Management, or Inside Sales.
• Proven success driving revenue retention and expansion.
• Exceptional people leadership skills with the ability to set a vision.

Responsibilities

• Lead and grow a high-performing team focused on Mid-Market accounts.
• Own revenue retention and expansion for the UKI & Nordics territory.
• Drive strategic, data-led customer engagement through insights.

Skills

Customer Success

Account Management

Data-driven decision making

Team Leadership

Revenue retention

Strategic planning

Job description

A leading software company is seeking a Retention & Expansion Manager to lead a team of Renewals Managers. In this strategic role, you will drive revenue retention and expansion for Mid-Market customers in the UKI & Nordics. The ideal candidate has over 7 years of experience in Customer Success or Account Management and exceptional leadership skills. The company offers flexible working arrangements and a wide range of perks, including health resources and paid volunteer days.