MHUT Shift Coordinator

Greater Manchester Mental Health NHS Foundation Trust; Horwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in the UK is seeking a clinical leader for their Mental Health Urgent Triage Team. The role involves providing operational leadership and triaging mental health-related 999 calls. Candidates must have experience in mental health services, excellent decision-making skills, and the ability to manage complex cases. This role aims to improve patient outcomes and reduce pressures on emergency services, ensuring that individuals receive appropriate care efficiently.

Qualifications

• Experience in mental health services and triage operations.
• Ability to work collaboratively within a multidisciplinary team.
• Strong leadership and communication skills.

Responsibilities

• Provide clinical and operational leadership for the MHUT.
• Triage 999 calls and support the team.
• Review new service developments.
• Provide urgent mental health assessments.

Skills

Clinical leadership

Triage skills

Decision-making

Assessment skills

Job description

Emergency services are receiving increasing volumes of calls for individuals presenting with acute mental health issues in the community. A significant proportion of emergency services resources is being used to support individuals struggling with their mental health, who often present with complex issues that require further assessment and ongoing support. The Mental Health Urgent Triage Team (MHUT) is a partnership between Pennine Care Foundation Trust, Greater Manchester Mental Health (GMMH), North-West Ambulance Service (NWAS), and Greater Manchester Police (GMP). You will be based within the clinical hub in NWAS and will have training in the use of the EOC software systems.

Key Responsibilities

• Provide clinical and operational leadership for the MHUT, working closely with colleagues across mental health services within Pennine Care.
• Work within the MHUT triaging 999 calls and providing senior support to the team.
• Be involved in the ongoing review of the new service and developments.
• Collect and feedback data operational and clinical outcomes alongside feedback from patient journeys to support quality improvement.
• Provide an effective and efficient response to referrals from GMP and NWAS.
• Support service users to access the right care at the right time in the least restrictive way, reducing system pressures across emergency services, locality EDs, and S136 suites.
• Provide urgent triage of mental health-related 999 calls using assessment, formulation, and decision-making skills to ascertain risk, self-defined crisis, and next steps.
• Complete mental health assessments following triage for those presenting with acute mental health needs.
• Strengthen working relationships between agencies on the front line, providing mutual education and sharing insight into available local resources and support for local service users.
• Provide leadership and advice in the management of complex cases.

For further details or informal visits contact: Name: Faye McShane; Job title: Operational Manager; Email address: [e-mail]