Meter Technician

Northumbrian Water; Essex; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading water utility company in Essex is seeking a motivated Meter Technician to join their team. This field-based role involves installing and maintaining smart meters, conducting water efficiency audits, and delivering excellent customer service. Candidates must have problem-solving skills, a full manual UK driving license, and a commitment to safety. Benefits include generous holidays, a comprehensive pension scheme, and wellbeing support. Join a company dedicated to diversity and making a positive impact in the community.

Benefits

Generous holiday entitlement

Company pension scheme

Free access to local attractions

Discount scheme for shopping and travel

Wellbeing support services

Development opportunities

Qualifications

• Experience in a customer-facing environment is required.
• Must be comfortable working alone with minimal supervision.
• Ability to meet physical demands of the role.

Responsibilities

• Deliver traditional and smart metering services to customers.
• Carry out meter surveys and installations.
• Conduct water efficiency audits and provide advice.

Skills

Problem-solving skills

Customer service experience

Attention to detail

Flexibility

Education

Full manual UK driving licence

Job description

About the role

We have a permanent Meter Technician role within our Meter Field Services team in Essex. This is a field-based role, traveling across our Essex operational area to deliver unrivalled customer service across both our traditional and Smart Meter portfolio.

This role requiresan individual who is passionate about providing the best possible levels of customer service.

Once in role you will be delivering both traditional and smart metering services which include :

• Completing an on-site meter survey for properties selected for a smart meter.
• Installing new smart water meters at our customers properties.
• Completing in home water efficiency audits, providing customer advice on water usage and installing water saving devices.
• Attending appointments and site visits to offer advice and support to customers on suspected leakage and measured supply queries.
• Identifying and exchanging defective water meters.
• Fixing minor leaking taps, showers and leaky loos.
• Locating lost & missing meters.
• Gaining check readings from our meters.

The role requires you to work 37 hours per week, working 5 days out of 7 days, Monday to Saturday between the hours of 08 : 00 to 19 : 00.

Please Note - This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked

About you

We’re looking for someone with problem solving skills and a practical attitude, along with experience of working in a customer facing environment. Delivering consistently high levels of service.

You will have a positive and flexible approach to ensure deadlines are met within a busy day and you will ensure that all activities are carried out in a safe manner for yourself, colleagues and customers, in line with our Health and Safety policies.

You will be comfortable working alone for most of your day with minimal supervision and you will be happy working outside in all conditions. You will be able to meet the physical demands of this role and will have proven experience of using your initiative with a high level of attention to detail, as you will be recording job completion details using an electronic device.

You’ll have a full manual UK driving licence and be willing to undertake a DBS check as an entry to premises card is required for this role.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include :

• Generous holiday entitlement starting at 23days rising to 28, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 11%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

Here at Northumbrian Water / Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

Please note this role will require a DBS to be completed prior to employment

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance :

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to do.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked