Merkur Slots - Venue Manager - Lewisham [12 month FTC ]

Merkur Casino; Lewisham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading gaming center in Lewisham is looking for a venue manager to enhance operational performance and customer satisfaction. Responsibilities include managing staff, ensuring adherence to company policies, and delivering excellent customer service. Candidates should possess management experience in retail or hospitality, demonstrate leadership, and be adaptable. Benefits include career progression, a bonus scheme, and discounts across various retailers.

Benefits

28 days holiday (including Bank Holidays)

Quarterly Bonus Scheme

Excellent Career Progression Opportunities

Contributory Pension Scheme

Life Assurance

Discounts with high-street retailers

Qualifications

• Experience managing a team in retail, hospitality, or gambling.
• Ability to work to budgeted targets.
• Experience with management reporting and administration.

Responsibilities

• Oversee performance and profitability of the gaming center.
• Ensure compliance with company policies and health safety.
• Recruit and train new team members.

Skills

Excellent communication

Organisational skills

Resilience under pressure

Leadership

Budget understanding

Flexibility

Job description

• Overall responsibility for the performance and profitability of a licensed gaming centre
• Champion company standards and best practice within venue.
• Ensure marketing, promotional activities and events are delivered correctly.
• Physical and personal security is maintained.
• Cash/assets are controlled, and any risk of loss is minimised
• Excellent customer service at all times, building and maintaining relationships with regular customers.
• Operate in accordance with LCCP.
• Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
• Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
• Recruitment and training of any new team members for your venue
• Market and competitor awareness
• To ensure venue cash collections are carried out in accordance with Company procedures.
• To monitor and analyse machine income levels.
• To achieve KPIs and audits; this includes international, compliance, etc.
• Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
• Ensure that all administration tasks are completed at the correct time and to the required standard.
• To actively manage and promote safeguarding and social responsibility measures.
• To respond positively, promptly and appropriately to all customer feedback / enquiries.
• To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

• We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.

  As well as maximizing sales in the venue through a range of marketing and promotional activity you'll also ensure the very highest standards of presentation and customer services - your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in.

• Ability to work to budgeted targets
• Management experience within retail, hospitality or the gambling sector is desired
• Experience with management reporting and administration
• Experienced managing a team
• Experience with creating staff rotas
• Excellent communication and organisational skills
• Ability to be flexible and adaptable
• Understanding of budgeting as well as Profit and Loss reports
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation), If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!

• MERKUR Slots are part of the Gauselmann Group, a family‑owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high‑street Adult Gaming Centres under our MERKUR Slots Brand.

  28 days holiday (including Bank Holidays)

• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high‑street retailers and restaurants through our benefits portal
• Employee assistance programme