Mental Health Risk and Referrals Manager | Sussex Community NHS Foundation Trust

Sussex Community NHS Foundation Trust; Crawley; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A healthcare trust in Crawley is seeking a Mental Health Risk and Referral Manager to oversee the duty team and support patients in accessing primary care services. The role involves managing referrals, engaging with clinical teams, and ensuring robust risk management. Applicants should have relevant professional qualifications and mental health experience. Flexible working options and continuous professional development opportunities are provided.

Benefits

Flexible working options

Excellent training opportunities

Workplace nurseries available

Supportive network initiatives

Qualifications

• Experience in primary and secondary mental health care services.
• Ability to communicate with distressed clients effectively.
• Knowledge of clinical risk management and safeguarding processes.

Responsibilities

• Oversee and work with the duty team.
• Manage screening of referrals.
• Provide support to clinical staff on risk management.

Skills

Mental health experience

Excellent communication skills

Risk management knowledge

Experience with multidisciplinary teams

Education

Relevant professional qualification (e.g., nursing, therapy)

Job description

Calling Mental Health Nurses (RMNs), Occupational Therapists, Psychological Therapists and other mental health professionals with experience of primary and secondary mental health care!This is an exciting role overseeing and working with a duty team, focused on supporting patients to access primary care services safely. NHS West Sussex Talking Therapies (previously known as IAPT) is nationally recognised as a high performing talking therapies service, with a reputation for clinical excellence, innovation and collaborative working with secondary care and voluntary services. We provide a range of NICE compliant psychological therapies for people experiencing mild to moderate mental health difficulties, and achieve excellent recovery outcomes for our patients. We have good staff retention and aim to grow inclusive staff teams where diversity is valued and the workforce reflects the communities served. Weare excited to announce we are looking for a further Mental Health Risk and Referrals Managerto complementour currentteamof twoand work alongside the Clinical Leadership team. We are collaborative in the way we work, encouraging everyone to contribute ideas and suggestions for continual improvement, and have made creative adaptations to our Duty system in response to our Mental Health Risk and Referral Managers' feedback. The management of screening relevant self and professional referrals is carried out by a team of Duty Workers. You will provide duty cover when needed, work alongside the Clinical Leadership team, and existing Duty and be responsible for the organisation and delivery of the established NHS West Sussex Talking Therapies duty rota. The system provides advice and support to our staff (CBT Therapists/Counsellors, Psychological Wellbeing Practitioners (PWPs) and our Administrative Team) about all aspects of clinical risk, supporting robust risk management and safeguarding processes across the service. The Mental Health Risk and Referral Manager will have substantial client contact by telephone, often talking with people who may be distressed, to help screen client suitability for the service and make referrals where appropriate into secondary mental health services. You will manage the interface between NHS West Sussex Talking Therapies and secondary mental health care services. We have bases in Burgess Hill, Haywards Heath, Crawley and Horsham and are open to discussing the applicant's base preference. You will report to the Deputy Clinical Lead and engage with the new West Sussex Triage Hub, an exciting new multi-agency approach to management of referrals to services, using the Community Mental Health Framework for Adults and Older Adults' "No wrong front door" approach. We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays. Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services. Why work for us?

• Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients' homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast
Our values-Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence-guide everything we do. We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment. This post may close early if sufficient applications are received. This is a great opportunity to join our team as the service delivers on the commitments of the NHS Long Term Plan (2019). You will be working within a multidisciplinary team that consists of CBT Therapists, Counsellors, PWPs, Administrators, Managers and Employment Advisors, and regularly engage with external stakeholders. We are commissioned to provide services from 8am to 8pm and all staff are required to contribute 7.5 hours of cover over this daily time frame. We have adapted our service to enable the continued provision of psychological therapies via video platforms and telephone working, and staff have been equipped with laptops and mobile phones to help them work from home. We work with a blended approach involving home working and working on site. The post holder will still need to be willing and able to travel throughout West Sussex as required.