Mental Health HCA: 24/7 Triage & Support

Leicestershire Partnership NHS Trust; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Leicester is seeking a dedicated Health Care Assistant to join their Mental Health Central Access Point. The role involves supporting callers in distress, conducting assessments, and managing patient referrals. You'll be part of a dynamic team providing vital support 24/7. The ideal candidate should demonstrate exceptional empathy and listening skills. Opportunities for career progression and a robust induction process are offered. Apply soon as the advert may close early if sufficient applications are received.

Qualifications

• Ability to support callers in distress in a busy environment.
• Completion of a care certificate within first 12 months.
• Experience in liaising with GP surgeries and managing patient referrals.

Responsibilities

• Take calls from service users and triage accordingly.
• Conduct safe and well checks on patients awaiting clinical triage.
• Complete admin referrals sent to the Central Access point inbox.

Skills

Empathy

Active listening

Patience

Understanding

Job description

A regional healthcare provider in Leicester is seeking a dedicated Health Care Assistant to join their Mental Health Central Access Point. The role involves supporting callers in distress, conducting assessments, and managing patient referrals. You'll be part of a dynamic team providing vital support 24/7. The ideal candidate should demonstrate exceptional empathy and listening skills. Opportunities for career progression and a robust induction process are offered. Apply soon as the advert may close early if sufficient applications are received.