Mental Health Call Handler

Navigo Health and Social Care CIC; Grimsby; On-site; GBP 20,000 - 30,000; Full time

Job summary

A dedicated mental health organization in Grimsby is seeking a Mental Health Integrated Advice Officer to join their expanding team. The role involves operating the mental health advice line and providing support to the community while ensuring effective triage of cases. Shift work is required to maintain a 24/7 service. Candidates should have experience in mental health or related fields and demonstrate strong communication abilities.

Qualifications

• Experience in mental health or related field is desirable.
• Strong communication skills and ability to work under pressure.

Responsibilities

• Operate the integrated advice line and maintain the Mental Health Single Point of Access.
• Provide advice and support via electronic and telephone access points.
• Ensure initial triage of mental health cases and escalate risks as needed.
• Work on a shift rotation for 24/7 service availability.

Job description

Overview

11.5 hour shifts, days and nights over 7 days. Average of 37.5 hours per week over 4 weeks.

An exciting opportunity within our adult mental health service to join a developing and expanding team to improve access to mental health services. The post is for a Mental Health Integrated Advice Officer. You will work within the integrated advice team and maintain the Mental Health Single Point of Access line, operating an electronic and telephone access point for the general public, allied professionals and stakeholders, and providing advice and support to some individuals. You will work within the 24/7, 365 days per year single point of access for community social and health care services within North East Lincolnshire.

To ensure effective initial triage of mental health cases under supervision and forward immediate risks and/or concerns to the correct clinician or service (for example Acute Mental Health Crisis Team or Mental Health Act professionals) for appropriate response. You will work on a shift rotation to ensure the service is maintained 24/7.

We are Navigo. We look after North East Lincolnshire’s mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.

Responsibilities

• Operate the integrated advice line and maintain the Mental Health Single Point of Access for the public, allied professionals and stakeholders.
• Provide advice and support via electronic and telephone access points.
• Ensure initial triage of mental health cases under supervision and escalate risks to the appropriate clinician or service.
• Work on a shift rotation to maintain 24/7 service availability.

About Navigo

We offer a range of mental health services, including acute and community facilities as well as specialist support such as older adults inpatient services, rehabilitation and recovery community-based services, and a specialist eating disorder facility. Navigo is ranked among the top UK companies to work for (Best Companies top 100 large company list). As a social enterprise, we run income-generating, commercially viable activities that provide training, education and employment opportunities, including Grimsby Garden Centre.

Working at Navigo is described as different from other workplaces, with a focus on forward-thinking people who want to make a difference.

Please note: We value all applications; if we believe an application to be AI-generated, we may check and may reject any automatically generated submission.