Membership Support Advisor - Elevate Member Experience

David Lloyd Leisure; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading health and fitness club in Glasgow is seeking a Membership Support Advisor to be the main contact for member queries across various channels. This role requires excellent communication skills and a passion for service. The candidate should be self-motivated and able to work well in a team. Benefits include free club membership, discounts, and career advancement opportunities. Flexible shift work is expected within specified hours, including weekends.

Benefits

Free Club Membership for you and your family

Discounts on products such as swimming/tennis lessons

50% discount on food and drinks

Wagestream app for payday flexibility

Benefits suite

Qualifications

• Self-motivated with a passion for delivering excellent service.
• Previous experience in a customer care or contact center is desirable.
• Ability to work collaboratively as part of a team.

Responsibilities

• Act as the point of contact for member queries.
• Handle each query with empathy on a case-by-case basis.
• Model the Company's 'Visions and Values' in service delivery.

Skills

Excellent verbal and written communication skills

Teamwork

Customer care experience

Job description

A leading health and fitness club in Glasgow is seeking a Membership Support Advisor to be the main contact for member queries across various channels. This role requires excellent communication skills and a passion for service. The candidate should be self-motivated and able to work well in a team. Benefits include free club membership, discounts, and career advancement opportunities. Flexible shift work is expected within specified hours, including weekends.