Membership Onboarding Coordinator

Meraki Talent Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global professional body is seeking a Membership Onboarding Coordinator to manage the onboarding process for new members. This role requires strong organizational skills and previous experience in a Membership or Educational environment. Responsibilities include coordinating the membership setup, administering subscriptions, maintaining accurate records, and acting as the point of contact for queries. You will prepare reports for senior management and collaborate with finance for payment-related issues. This is an excellent opportunity for someone with strong customer service skills.

Qualifications

• Experience in a Membership or Educational environment handling administrative tasks.
• Ability to manage the membership lifecycle from queries to renewal.
• Proficiency in CRM systems for managing member records.

Responsibilities

• Coordinate and manage the membership onboarding process.
• Administer subscription processes and renewals, monitoring deadlines.
• Maintain accurate member records and update the CRM system.
• Prepare reports for the Senior Leadership Team as required.
• Act as the main contact for membership queries.
• Perform due diligence checks as per requirements.
• Collaborate with the Finance team on payment issues.

Skills

Strong organisational skills

Attention to detail

Strong customer service skills

Confident in using CRM systems

Tools

Microsoft Office

Job description

Meraki Talent is looking for a Membership Onboarding Coordinator, to join a global professional body based in Grantham. Looking for someone with previous exposure working in a Membership/Professional Body or Educational/training environment. With strong customer services skills managing the membership lifecycle from queries to renewal process.

Membership Onboarding responsibilities:

• Coordinate and manage the membership onboarding process, ensuring new members are set up accurately and efficiently.
• Administer subscription processes and renewals, including monitoring deadlines and member status.
• Maintain accurate member records by updating the CRM system with new registrations and changes to member details.
• Prepare reports and updates for the Senior Leadership Team (SLT) as required.
• Act as the main point of contact for subscription and membership queries, providing clear and timely responses.
• Carry out due diligence checks in line with organisational and regulatory requirements.
• Work closely with the Finance team to resolve queries relating to payments, invoices, and reconciliations.

Person Specification:

• Strong organisational and administrative skills with excellent attention to detail.
• Confident using CRM systems and Microsoft Office (or similar platforms).
• Excell...