Membership Growth Manager - Ski & Sports Complex

Flow Sports Personnel Ltd; Sunderland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure operator in Sunderland is seeking a Membership Manager to lead a team in enhancing membership growth. Responsibilities include support for Membership Advisors, setting KPIs, and fostering a high level of customer service. The ideal candidate will have a background in membership management or sales, with strong communication and leadership skills. This role is pivotal in delivering excellence in member experience.

Qualifications

• Experience in Membership management or Sales manager.
• Ability to liaise with external and internal customers/staff.
• Demonstrated leadership skills.

Responsibilities

• Lead and support the Membership Advisors team.
• Set KPIs and targets while monitoring performance.
• Convert users to members and ensure high customer service.

Skills

Excellent communication skills

Team leadership

Customer service oriented

Job description

A leading leisure operator in Sunderland is seeking a Membership Manager to lead a team in enhancing membership growth. Responsibilities include support for Membership Advisors, setting KPIs, and fostering a high level of customer service. The ideal candidate will have a background in membership management or sales, with strong communication and leadership skills. This role is pivotal in delivering excellence in member experience.