Membership Experience Host

Everlast Gyms; Poole; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness club in Poole is seeking enthusiastic individuals who are passionate about customer service and fitness. Responsibilities include welcoming members, supporting sales initiatives, and maintaining club standards. The ideal candidate will be outgoing, flexible, and eager to contribute to a dynamic team. Join us for growth opportunities, free gym membership, and rewards like monthly salary bonuses.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly awards with double salary for winners

Training and development opportunities

Qualifications

• Confident in administration and able to handle day-to-day club systems.
• Ability to work varied shifts.
• Willingness to learn and develop skills.

Responsibilities

• Welcoming members and guests to ensure positive interactions.
• Supporting membership sales and retention.
• Maintaining cleanliness and hygiene standards.

Skills

Outgoing

Sales-focused

Flexible

Passionate about fitness

Ambitious

Job description

What You’ll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

• About You: Outgoing, Positive, And Passionate About Delivering Great Customer Experiences.
• Confident in administration and able to handle day-to-day club systems.
• Sales-focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Additional Information

Why Join Us?

We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Here’s what you can expect:

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, we live by our principles:

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.