Membership Experience Host

Everlast Gyms; Gateshead; On-site; GBP 10,000 - 15,000; Part time

Job summary

A fitness club in Gateshead seeks a customer-focused team member to enhance the member experience. Responsibilities include supporting membership sales, maintaining cleanliness, and assisting in gym operations. The role requires a positive demeanor, flexibility for shifts, and a passion for fitness. Potential for personal development and progression within the club.

Benefits

20% discount across all facilities

Frasers 1000 bonus scheme

Free Gym membership

Monthly bonus for winners

Opportunity to deliver personal training sessions

Qualifications

• Positive mindset and outgoing personality.
• Competent in all administrative duties.
• Willing to learn and develop specific competencies.
• Passionate about fitness and customer service.
• Flexible to work shifts including early starts and late finishes.
• Target focused towards sales and retention.

Responsibilities

• Maximise members and guests' experience.
• Support sales and retention of memberships.
• Maintain cleaning and hygiene standards.
• Act as a competent key holder of the club.
• Stay updated with fitness challenges and class descriptions.
• Assist the Fitness Manager on the Gym Floor.
• Ensure cleanliness of facilities.
• Drive KPI targets for secondary spend.
• Resolve member complaints effectively.

Skills

Outgoing personality

Customer service

Administrative duties

Fitness knowledge

Flexibility

Target focused

Job description

Company Description

Everlast Gyms has inspired and motivated a passionate, ambitious, dedicated, and fearless workforce that empowers people to achieve their most ambitious fitness goals. We have a desire to continuously improve and help you discover and surpass your true limits.

In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.

Company Benefits

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion – winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities

• To maximise every member and guest’s experience in our club.
• To support the sales and retention of memberships through excellent customer service.
• To contribute with the cleaning and hygiene standards of the club as and when required.
• To be a competent key holder of the club, covering shifts as and when required.
• To have a good understanding of the membership software system.
• Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
• Support the Fitness Manager with Gym Floor.
• Ensure that you have experienced the products and services on offer.
• Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
• To drive the secondary, spend KPI targets.
• To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Qualifications

• Of an outgoing personality, with a positive mindset.
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
• Able to drop into operational key holder duties as and when the business requires.Passionate about fitness, administration and customer service.
• Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
• Target focussed – to support the club with sales and retention towards achieving success for the business.

Additional Information

Want to know see more of the great things our brand does please visit our LinkedIn page here.

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits – think fast, think fearlessly and take the team with you.
• Own it and back yourself – own the basics, own your role and own the results.
• Be relevant – relevant to our people, our partners and the planet.

Contract Details

Contract is 20 hours per week over 3-4 days.

Availability for 5:30am starts and/or 10:30pm finishes required in line with gym opening hours, includes some weekend work.