Membership Experience Host

Frasers Group; Cardiff; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading fitness organization in Cardiff is seeking an enthusiastic individual to support sales and retention of memberships while maintaining high standards of cleanliness and customer service. The ideal candidate is outgoing, target-focused, and passionate about fitness. This role offers various learning and development opportunities and includes perks like a gym membership and discounts across facilities.

Benefits

20% discount across all facilities

Frasers 1000 bonus scheme

Free gym membership

Qualifications

• Driven, ambitious, and eager to learn and develop role-specific skills.
• Willing to participate in learning and development opportunities for career progression.
• Flexible to work shifts and support team members with additional duties.

Responsibilities

• Support sales and retention of memberships through excellent customer service.
• Contribute to cleaning and hygiene standards of the club.
• Drive secondary sales and meet spend KPI targets.

Skills

Outgoing personality

Administrative duties

Customer service

Fitness knowledge

Target-focused

Job description

Job Responsibilities

• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Serve as a competent key holder, covering shifts as needed.
• Have a good understanding of the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus; participate actively.
• Assist the Fitness Manager with Gym Floor activities.
• Experience the products and services offered by the club.
• Maintain cleanliness of the facilities to above-standard levels, supporting the team in upkeep.
• Drive secondary sales and meet spend KPI targets.
• Handle member complaints professionally and inform the relevant manager.

Qualifications

• Outgoing personality with a positive mindset.
• Proficient in administrative duties.
• Driven, ambitious, and eager to learn and develop role-specific skills.
• Willing to participate in learning and development opportunities for career progression.
• Able to perform operational key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts and support team members with additional duties.
• Target-focused, supporting sales and retention goals.

Additional Information

Discover more about our brand on our LinkedIn page. We value fearless individuals who embrace our principles:

• Think without limits — be fast, fearless, and inclusive.
• Own it and back yourself — take responsibility for your role and results.
• Be relevant — align with our people, partners, and the planet.

Everlast Gyms, part of Frasers Group, is driven by passionate, ambitious people committed to excellence in fitness, service, and knowledge. Benefits include:

• 20% discount across all facilities
• Frasers 1000 bonus scheme
• Free gym membership