Member Services Representative

United FP; Inverness, Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dynamic fitness organization in Inverness is looking for a Member Services Representative who is passionate about helping others and ensuring an exceptional club experience for members. You will clean the club, assist with welcoming members, and promote our amenities. The ideal candidate is dependable, at least 18 years old, and has a high school diploma or GED. This role offers competitive salaries and opportunities for growth in a fun, energetic environment.

Benefits

Competitive salary

Opportunities for growth

PF Black Card membership

Qualifications

• Must be at least 18 years old.
• You should be dependable because people are counting on you.
• Ability to lift, push, or pull at least 50 lbs.

Responsibilities

• Ensure the club is clean and welcoming for members.
• Assist new and existing members with fitness classes.
• Check in members at the welcome desk and provide tours.

Skills

Passion for helping others

On-time dependability

Education

High School diploma or GED equivalent

Job description

Member Services Representative

Part Time • Birmingham (Inverness)

THE PLANET FITNESS MISSION

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment‑free zone where a lasting, active lifestyle is built. Our product is a tool, a means to an end, not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!

ORGANIZATION OVERVIEW

• Title: Member Services Representative
• Reports to: Club Manager
• FLSA: Non‑Exempt

THE OPPORTUNITY

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. United FP is dynamic, growing and continually evolving. If you thrive in a changing environment and have a passion for people, then United FP may be the place for you.

WHAT YOU'LL BE DOING

• You will ensure our club is super clean because our members value this and we’re known for that too.
• Finding new and current members to join the fitness trainer in fitness classes.
• You’ll impress new and existing members when you introduce them to our Black Card amenities. They’re going to want these benefits!
• You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with energetic, non‑high‑pressure tours, as well as member enrollment and other club responsibilities.
• Be a leader! Be passionate – love what you do! Have fun and invite members to do the same!
• Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
• United FP offers competitive salaries, PF Black Card membership and opportunities for growth.

WHAT YOU'LL BRING TO THE TABLE

• Birthdate that confirms you are a minimum of 18 years of age.
• Passion for helping others.
• Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
• On‑time dependability because you know people are counting on you.
• High School diploma or GED equivalent.

PHYSICAL DEMANDS

• Must be able to occasionally lift, push, or pull at least 50 lbs.
• Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.

EEO STATEMENT

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.